Inside Sales - Yorkshire

Harrington Recruitment; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Sheffield is seeking a detail-oriented Pre-Sales/Customer service representative to support customer service efforts. The role involves relationship building, managing service sales targets, and coordinating with various teams. Ideal candidates will have some experience in customer service or sales, and must be based in Yorkshire for daily office travel.

Qualifications

• Experience in customer service, inside sales, or tele-sales is preferred.
• Detail-oriented with the ability to handle multiple tasks.
• Capability to remain calm and professional in diverse situations.

Responsibilities

• Support achievement of service sales targets and profit margins.
• Prepare and follow up on quotations via email and phone.
• Identify, contact, and develop new customer relationships.
• Maintain CRM system for timely follow-up on contracts.

Skills

Customer service experience

Organizational skills

Strong judgment

Tools

CRM systems

Job description

Job Title: Pre-Sales/Customer service representative

Overview

This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential. This role is suitable for candidates with some experience in customer service, inside sales, or tele-sales. Candidates must be based in Yorkshire to be able to travel to the offices every day.

Reporting Structure

• Reports directly to the Operations Manager
• Indirect reporting to General Management and Senior Leadership

Key Responsibilities

• Support the achievement of service sales targets and profit margins
• Prepare and follow up on quotations via email and phone
• Manage tendering processes for service contracts
• Identify, contact, and develop new customer relationships
• Review client terms and conditions to minimize business risk
• Coordinate with manufacturing teams for delivery schedules and cost details
• Work with technical staff to obtain necessary information and drawings
• Analyse customer specifications to determine requirements
• Assist in the preparation of sales presentations
• Prioritize quotation requests and ensure timely responses
• Maintain CRM system for timely follow-up on new and renewing service contracts
• Update and manage service-related items within the accounting system
• Provide sales forecasts and prepare sales performance reports
• Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement
• Share relevant sales and contact information with marketing for outreach initiatives
• Work alongside the service team to enhance service sales and promote new product offerings
• Maintain and manage the existing customer database