Inside Sales Support Engineer

System Recruitment Limited; Dudley; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading company in the food processing and materials handling equipment sector is searching for an experienced Inside Sales Support Engineer to join their team in Dudley. The role involves supporting the sales force, managing customer inquiries, and ensuring overall satisfaction. Ideal candidates will have over 3 years' experience in a similar role and knowledge of mechanical/electrical solutions, with language skills in Spanish or Italian being advantageous.

Qualifications

• Minimum 3 years experience in Sales/Customer Support in industrial manufacturing.
• Understanding of mechanical/electrical products.
• Experience with MRP and CRM systems.

Responsibilities

• Assist customers in selecting the right products.
• Manage sales support process including quotations and order fulfillment.
• Carry out administrative tasks related to sales.

Skills

Customer oriented

Project management

Mechanical and/or electrical products knowledge

MRP and CRM systems understanding

Spanish or Italian language skills

Tools

Microsoft Office

Job description

Engineering Jobs Dudley, England £24999 - £25000 per annum Benefits Permanent Apply Now

Inside Sales Support Engineer

Inside Sales Support Engineer

Sector: Food Processing Equipment, Capital Equipment Manufacturer, Materials Handling Equipment, Conveyors

Job Type: Permanent

Location: Dudley, West Midlands

Post Code: DY2 9ES

Salary: £25,000 Company Benefits

Start Date: ASAP

A global player in materials handling and food processing equipment manufacture has an exciting opportunity for an experienced Inside Sales Support Engineer to join their European Team, based near Dudley, UK.

Responsibilities:

* In your role of Sales Support (Customer Service Representative (CSR)), you will become an integral member of the inside sales team, supporting the sales force and representatives, and also assisting customers in selecting the right choice for the application.
* As part of the UK team you will be responsible for managing the sales support process, including opportunity & design review, system calculation, preparing quotations, and managing the order fulfilment process. All leading to overall customer satisfaction.
* Carry out administrative tasks, all related to the quotation- and order entry process.

Qualifications and Skills:

* A minimum of 3 years experience in Sales / Customer Support working for an industrial product / equipment manufacturing company in a Business-to-Business environment
* Strong interest in mechanical and/or electrical based products and solutions.
* Project management skills/experience present.
* Good understanding of MRP and CRM systems, and Microsoft Office (i.e. Word, Excel and Outlook).
* Spanish and/or Italian language skills are advantageous.
* Conveyor Belt and/or Food Processing industry experience a clear advantage.
* A positive attitude and a team player, but can also work on own initiative and execute.
* Customer oriented and committed.

The role will suit individuals currently working as Inside Sales Support Engineer, Customer Service Representative, Customer Service Engineer, Inside Sales Engineer, Sales Admin or Sales Support Engineer and be living within a commutable distance of Dudley, Stourbridge, Wolverhampton, Kidderminster, Birmingham or be willing to relocate.

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