Inside Sales Specialist - Finnish speaking

NCH Europe; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

NCH Europe seeks an enthusiastic Inside Sales Specialist to enhance their sales team. The role involves generating business opportunities through outbound calls and maintaining relationships with customers. Successful candidates will demonstrate excellent communication skills, a results-driven approach, and the ability to thrive in a fast-paced sales environment. This position offers comprehensive training and the potential for personal growth within a supportive team.

Benefits

Company pension

25 days holiday plus bank holidays

4x salary life insurance

Comprehensive training and learning opportunities

Discounts on leisure, financial, and retail products

Technology scheme

Employee Assistance Programme including digital GP

Qualifications

• Proven telesales/customer service experience is highly desirable.
• Fluency in English and Finnish is essential for client communication in Finland.

Responsibilities

• Make outbound calls to current and prospective customers.
• Handle incoming customer calls for extending contracts and selling new products.
• Provide guidance and training to less experienced staff.

Skills

Results focus

Excellent communicator

Organized

Target-driven

Problem solver

Self-motivated

Telesales experience

English fluency

Finnish fluency

Tools

Microsoft Office

CRM systems

Job description

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Client:

NCH Europe

Location:

West Midlands, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dc457e50b398

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

NCH is looking for an enthusiastic Inside Sales Specialist to join our busy sales team. The ideal candidate will maintain, solicit, and grow our customer base, and be responsible for selling profitable solutions via telephone to customers within an assigned territory and to dormant accounts.

Key Responsibilities

• Make outbound calls to current and prospective customers to generate business opportunities for products and services.
• Maintain territories when Sales Specialists are absent or leave.
• Handle incoming customer calls to extend contracts and sell new or additional products/services, ensuring customer satisfaction and retention.
• Generate quotations and follow through to order conversion.
• Follow up on initiated campaigns.
• Provide guidance, advice, or training to less experienced inside sales staff.
• Attend sales training sessions as applicable.
• Use LMS platform effectively for training.
• Operate with integrity and adhere to all compliance standards.
• Follow health and safety standards to ensure wellbeing of all employees.
• Uphold NCH Europe's core values.

KPIs:

• Monthly sales figures
• Number of calls made
• Number of qualified buyers
• Number of orders
• Percentage of dormant account sales

Skills, Knowledge and Expertise

• Strong team player with results focus
• Excellent communicator with confident telephone manner
• Well organized, quick learner, effective sales pitch delivery
• Target-driven with a desire to improve personal performance
• Creative problem solver and resilient in negative situations
• Self-motivated with high energy and enthusiasm
• Proven telesales/customer service experience is highly desirable
• Proficiency in Microsoft Office, CRM, and sales systems beneficial
• Fluency in English and Finnish is essential for client communication in Finland

Benefits

• Company pension
• 25 days holiday plus bank holidays
• 4x salary life insurance
• Comprehensive training and learning opportunities
• Discounts on leisure, financial, and retail products
• Technology scheme
• Employee Assistance Programme including digital GP