Inside Sales Specialist

TN United Kingdom; Runcorn; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a proactive Inside Sales Specialist to enhance its reputation and market share. This role involves engaging with healthcare professionals and end users to promote innovative medical products and solutions. You will utilize your strong communication and relationship-building skills to develop new sales opportunities and achieve KPI targets. Join a team committed to improving lives and making a difference in the healthcare sector. If you are passionate about customer-focused solutions and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 12 months of sales experience with a proven track record.
• Ability to simplify complex technical issues.

Responsibilities

• Achieve KPI targets through effective communication.
• Develop new sales opportunities via multiple channels.
• Build relationships with customers through empathy.

Skills

Stakeholder collaboration skills

Relationship-building

Problem-solving skills

Commercial awareness

Excellent communication skills

Negotiation skills

Attention to detail

Education

A-Levels

Tools

Word

Excel

Job description

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About Us:

Convatec is a global medical products and technologies company focused on solutions for managing chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we operate in almost 100 countries, guided by our promise to be forever caring. Our solutions offer benefits such as infection prevention, skin protection, improved patient outcomes, and reduced care costs. In 2022, group revenues exceeded $2 billion. We are part of the FTSE 100 Index (LSE:CTEC). To learn more, please visit our website.

Our core values—Improve Care, Deliver Results, Grow Together, Own It, and Do What’s Right—shape our daily work. We aim for excellence in everything we do. Join us as an Inside Sales Specialist and contribute to our journey to #ForeverCaring.

About Amcare Group:

A subsidiary of ConvaTec, Amcare Group provides patient support services to the stoma and continence community, with a 30-year reputation for high-quality homecare. Our care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields, and Stirling. Our distribution centre is in Sunderland. We are one of the UK’s largest dispensing appliance contractors.

Job Summary:

You will engage with end users, healthcare professionals, and practices to build relationships and promote ConvaTec products and Amcare solutions. An effective communicator with a proactive attitude, you will work to enhance our reputation and market share by providing ethical, customer-focused solutions.

Duties and Responsibilities:

1. Achieve KPI targets.
2. Develop new sales opportunities through outbound calls, emails, SMS, and live chat.
3. Follow up with end users, utilizing solution-based selling to convert to ConvaTec products and Amcare services.
4. Stay updated on new products and services.
5. Communicate effectively with customers and healthcare professionals.
6. Understand all stoma types and recommend appropriate products.
7. Understand Amcare’s service offerings and communicate their benefits.
8. Drive performance through motivation and workload prioritization.
9. Use databases proficiently, respecting customer confidentiality.
10. Follow procedures while seeking continuous improvement.
11. Use effective questioning to identify sales opportunities.
12. Build relationships with customers through empathy and diplomacy.

Competencies and Skills:

Behaviours and Attitudes:

• Align with ConvaTec values.
• High accountability and integrity.
• Results-oriented and collaborative.
• Passionate about making a difference.
• Customer-focused and data-driven.
• Comfortable with change and proactive in approach.

Skills and Knowledge:

• Stakeholder collaboration skills.
• Strong relationship-building with internal teams.
• Problem-solving and organizational skills.
• Commercial awareness.
• Excellent communication, negotiation, and listening skills.
• Proficiency in Word, Excel, and report writing.
• Track record of meeting KPIs and targets.
• Understanding of Ostomy and Continence markets.
• Ability to simplify complex technical issues.
• Attention to detail and accuracy.

Travel Requirements:

• Occasional travel to patient open days and UK sites.

Language Skills:

• Proficient in English, both verbal and written.

Education and Experience:

• A-Levels.
• At least 12 months of sales experience.
• Proven sales track record and opportunity recognition.

Working Conditions:

• Office environment.

Additional Factors:

• Shift work between 08:00 and 19:00, including Saturday mornings.

We encourage you to aim higher and take ownership of your work as part of our team committed to improving lives. Join us to make a difference — because this is work that moves you.

#LI-DS4 #LI-Hybrid

Important Notices:

Beware of online scams claiming to represent Convatec. All recruitment involves a formal process, including an official email. Do not disclose personal information or pay fees if approached suspiciously. Contact us directly if unsure.

Convatec is an equal opportunity employer, committed to diversity and inclusion in the workplace.