Inside Sales Specialist

TN United Kingdom; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Inside Sales Specialist, where you'll engage with healthcare professionals to promote innovative medical solutions. This role offers the chance to develop new sales opportunities while enhancing the company's reputation in the market. You'll be part of a dynamic team dedicated to improving lives through trusted solutions. With a focus on achieving targets and building strong relationships, this position promises a rewarding experience in a supportive environment. If you're passionate about making a positive impact, this opportunity is perfect for you.

Qualifications

• Minimum 12 months sales experience with a proven track record.
• Ability to recognize sales opportunities and achieve KPIs.

Responsibilities

• Engage with healthcare professionals to promote products.
• Develop new sales opportunities via calls and emails.
• Build relationships with customers through empathy.

Skills

Communication Skills

Relationship Building

Problem Solving

Organizational Skills

Commercial Awareness

Negotiation Skills

Attention to Detail

Sales Experience

Education

A-Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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About Us:
Convatec is a global medical products and technologies company dedicated to improving lives through trusted solutions for chronic conditions. With around 10,000 colleagues, we operate in nearly 100 countries, focusing on advanced wound care, ostomy care, continence care, and infusion care. Our mission is to provide benefits such as infection prevention, skin protection, improved patient outcomes, and reduced care costs. In 2022, our group revenues exceeded $2 billion, and we are part of the FTSE 100 Index (LSE:CTEC). To learn more, please visit our website.

Our core values—Improve Care, Deliver Results, Grow Together, Own It, and Do What’s Right—guide our daily work. We are transforming our business for excellence, aiming for better products, processes, and customer delivery. Join us as an Inside Sales Specialist and be part of our journey to #ForeverCaring.

The Amcare Group, a Convatec subsidiary, has built a 30-year reputation for high-quality homecare services for the stoma and continence community. Our care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields, and Stirling, with a distribution centre in Sunderland. We are one of the UK’s largest dispensing appliance contractors.

Job Summary

You will engage with end users, healthcare professionals, and practices to promote Convatec products and Amcare solutions. An excellent communicator with a proactive attitude, you will enhance our reputation and market share by providing ethical, customer-focused solutions.

Duties and Responsibilities

1. Achieve KPI targets.
2. Develop new sales opportunities via outbound calls, emails, SMS, and live chat.
3. Follow up with end users about products and services, using solution-based selling to convert prospects into customers.
4. Stay updated on all new products and services.
5. Communicate effectively with customers and internal teams, both verbally and in writing.
6. Understand all stoma types and recommend suitable products.
7. Present Amcare services' benefits, providing solutions and advocating customer choice.
8. Drive performance through motivation, managing workload to meet customer expectations.
9. Utilize databases efficiently, gathering essential customer information sensitively and confidentially.
10. Follow established procedures, while seeking continuous improvement.
11. Use open questions and effective techniques to identify opportunities to upgrade customers from competitors.
12. Build relationships with customers through empathy and diplomacy.

Competencies Required

Behaviours and Attitudes:

• Align with ConvaTec values: Improve Care, Deliver Results, Grow Together, Own It, Do What’s Right.
• High personal accountability and integrity.
• Results-driven and collaborative mindset.
• Passionate about making a positive impact.
• Excellent internal and external customer focus.
• Data-driven and adaptable to change.
• Proactive and hands-on approach.

Skills and Knowledge:

• Ability to collaborate with stakeholders.
• Strong relationship-building skills with various teams.
• Problem-solving capabilities.
• Organizational skills with workload prioritization.
• Commercial awareness.
• Excellent communication skills, including negotiation.
• Good listening skills.
• Proficiency in Word, Excel, and report writing.
• Ability to work independently and in teams.
• Track record of achieving KPIs and targets.
• Understanding of Ostomy and Continence markets.
• Knowledge of Convatec products and services.
• Ability to simplify complex technical information for non-technical audiences.
• Attention to detail and accuracy.

Travel Requirements

• Occasional travel to patient open days and other venues.
• Monthly travel to various UK sites as needed.

Language Skills

• Proficient in English, verbal and written.

Education and Experience

• A-Levels or equivalent.
• Minimum 12 months sales experience.
• Proven sales track record.
• Ability to recognize sales opportunities.

Working Conditions

• Office environment.

Additional Factors

• Shift work between 08:00 and 19:00, including Saturday mornings.

Our ambitions will bring out the best in you. You’ll be challenged to aim higher and take ownership of your work. We support and encourage you to make an impact, making this a rewarding and meaningful role.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all opportunities, including interviews via official Convatec channels. Do not disclose personal information or pay fees if approached suspiciously. Contact us if unsure.

Equal Opportunities

Convatec is committed to equal employment opportunities and prohibits discrimination based on race, religion, gender, age, disability, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.