Inside Sales Retention Manager

Worldpay; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading payment solutions provider in London is seeking an Inside Sales Retention Manager to manage and develop a high-performing Customer Loyalty team. You will be responsible for achieving sales targets while fostering a positive culture and collaboration across departments. The ideal candidate will have a proven track record in driving commercial results and employee engagement. This role offers competitive compensation and an opportunity for impactful work.

Qualifications

• Proven track record in developing and driving employee engagement.
• Effective people skills and sensitivities when dealing with others.
• Strong resilience and appetite for change.

Responsibilities

• Manage, coach, and develop a high-performing Customer Loyalty team.
• Achieve commercial sales targets and associated KPIs.
• Drive culture within the direct team and wider department.

Skills

Effective people skills

Drive sustainable commercial results

Develop employee engagement

Identify and support talent

Strong resilience and appetite for change

Job description

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Inside Sales Retention Manager

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for an Inside Sales Retention Manager to join our ever-evolving SMB International team and help us unleash the potential of every business.

What you'll own as the Inside Sales Retention Manager

You will manage, coach, and develop a high-performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across departments, talent pipeline, employee engagement, and customer satisfaction will need to be delivered in equal amounts and not at the expense of one another.

• Responsible for approximately 15 advisors
• Responsible for achieving commercial performance and sales targets in line with budgets
• Accountable for driving our culture within the direct team and wider department
• Demonstrate commercial awareness to drive Net Income and adhere to pricing guidelines
• Accountable for inspiring and motivating the team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.

We are passionate about what we do - and you will be too!

What you'll bring

• Effective people skills and sensitivities when dealing with others
• A history of being able to drive sustainable commercial results
• A proven track record in developing and driving employee engagement
• History of identifying, supporting, and driving talent
• Well-balanced decision and thought-making process that considers impacts across colleagues, clients, and communities
• A strong resilience and appetite for change
• A developed emotional intelligence

Added bonus if you have

• Coaching qualifications
• Experience across multiple sales channels
• Knowledge regarding our products and services
• Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working
• Experience of supporting and developing a sales team
• A strong commercial acumen and the ability to build teams

About the team

The inside sales team at Worldpay is unique in many ways, supporting over 220,000 SMEs and up to 12,000 corporate accounts, from acquisition to retention. We support the UK economy through our products and services across the entire customer lifecycle. Our work enables businesses to trade across multiple platforms, expand into new international markets, and helps keep business and consumers safe, especially in these times.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open, winning, and learning from failures as one team.