Inside Sales Representative

Sonova; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hearing solutions provider in the UK is seeking an Inside Sales professional to promote hearing aids and accessories to healthcare organizations. The role involves customer engagement, lead generation, and sales support while utilizing CRM systems. Ideal candidates should have over 2 years of B2B sales experience and excellent communication skills. This position requires a customer-centric mindset and a strong understanding of product knowledge.

Qualifications

• Over 2 years’ experience in sales, marketing, or account management within a B2B environment.
• Experience in remote product selling and revenue generation.
• Excellent verbal and written communication skills.

Responsibilities

• Interact with customers via phone, email, or online platforms.
• Identify and pursue potential leads through market research and cold calling.
• Support the sales team by preparing quotes and processing orders.
• Develop a deep understanding of Sonova's hearing solutions.
• Use CRM software to maintain accurate records of customer interactions.

Skills

Remote product selling

Sales experience

Customer engagement

CRM systems

Presentation skills

Market awareness

Education

High school diploma or equivalent

Tools

Salesforce

MS Office

Job description

Role Purpose:

The purpose of this Inside Sales role at Sonova is to promote the full range of Phonak hearing aids, wireless accessories, and business support tools to Specsavers, NHS Hospitals, and local education authorities. Inside Sales works closely with customers, both individuals and healthcare professionals, to understand their needs, provide information about Sonova's hearing solutions, and guide them through the sales process.

About The Role:

Customer Engagement: Interacting with customers via phone, email, or online platforms to address inquiries, provide product information, and assist with purchase decisions. Building rapport, understanding requirements, and offering suitable solutions.

Lead Generation: Identifying and pursuing potential leads through market research, cold calling, following up on marketing campaigns, and leveraging customer databases to find new sales opportunities.

Sales Support: Supporting the sales team throughout the sales cycle by preparing quotes, processing orders, coordinating deliveries, and addressing customer concerns.

Product Knowledge: Developing a deep understanding of Sonova's hearing solutions, staying updated with product updates and industry trends to effectively communicate benefits and features.

CRM Management: Using CRM software to maintain accurate records of customer interactions, sales activities, and pipeline management, ensuring data integrity.

Collaboration: Working with marketing, customer service, and technical support teams to ensure a seamless customer experience, sharing insights to improve sales strategies.

Create sense: Your Contribution

About You:

Essential:

• High school diploma or equivalent
• Experience in remote product selling and revenue generation
• Familiarity with CRM systems and MS-Office
• Excellent presentation skills for virtual and in-person meetings
• Planning and organizational skills, ability to work calmly under pressure
• Over 2 years’ experience in sales, marketing, or account management within a B2B environment
• Proficiency with Salesforce and MS-Office applications

Desired:

• Negotiation skills to reach mutually beneficial agreements
• Commercial awareness
• Strong listening and presentation skills

IT Skills: MS Office

Professional Strengths:

• Negotiation skills
• Commercial awareness
• Listening and presentation skills

Personal Competencies:

• Excellent verbal and written communication skills
• Active listening to understand customer needs
• Customer-centric mindset and responsiveness
• Solid product knowledge
• Analytical and problem-solving abilities
• Effective time management and prioritization
• Adaptability to market changes and new technologies
• Results-driven approach
• Teamwork and collaboration

Social Competencies:

• Relationship building and trust cultivation
• Customer service orientation
• Conflict resolution skills
• Networking with customers, industry professionals, and colleagues