Inside Sales Representative

Sonova Group; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hearing solutions company in Warrington is seeking an Inside Sales representative. This role involves promoting hearing aids and business support tools, engaging with customers, and generating leads. Candidates should possess sales experience, strong communication and negotiation skills, and familiarity with CRM systems. Join in making a meaningful impact on people's lives through innovative hearing solutions.

Qualifications

• Experience in selling products remotely and generating revenue.
• Ability to lead virtual and in-person meetings.
• Planning and organisational skills under pressure.

Responsibilities

• Interact with customers via phone, email, or online platforms.
• Identify and pursue potential leads for products and services.
• Collaborate with the sales team throughout the sales cycle.

Skills

Sales skills

Customer engagement

Negotiation skills

Communication skills

Time management

Education

High school or equivalent

Tools

Salesforce

MS Office

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Role Purpose:

The purpose of this Inside Sales role at Sonova is to promote the full range of Phonak hearing aids, wireless accessories and business support tools to Specsavers, NHS Hospitals and local education authorities. Inside Sales work closely with customers, both individuals and healthcare professionals, to understand their needs, provide information about Sonova's hearing solutions, and guide them through the sales process.

About The Role:

• Customer Engagement: Interacting with customers via phone, email, or online platforms to address their inquiries, provide product information, and assist with their purchase decisions. Inside Sales representatives build rapport with customers, understand their requirements, and offer suitable solutions.
• Lead Generation: Actively identifying and pursuing potential leads for Sonova's products and services. This may involve conducting market research, cold calling, following up on marketing campaigns, and leveraging customer databases to identify new sales opportunities.
• Sales Support: Collaborating with the sales team to provide support throughout the sales cycle. Inside Sales representatives assist with preparing quotes, processing orders, coordinating deliveries, and addressing any customer concerns or issues that arise during the sales process.
• Product Knowledge: Developing a deep understanding of Sonova's hearing solutions, including hearing aids, wireless accessories, and related technologies. Inside Sales representatives stay up to date with product updates and industry trends to effectively communicate the benefits and features of Sonova's offerings to customers.
• CRM Management: Utilizing customer relationship management (CRM) software to maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management. Inside Sales representatives ensure data integrity and use CRM tools to track leads, conversions, and sales performance metrics.
• Collaboration: Working closely with cross-functional teams, such as marketing, customer service, and technical support, to ensure a seamless customer experience. Inside Sales representatives may collaborate on marketing campaigns, provide feedback on customer needs, and share insights from customer interactions to improve sales strategies.

Create sense: Your Contribution

About You:

• Education: High school or equivalent
• Experience: Experience in selling products remotely and generating revenue
• Familiarity with sales CRM systems & MS-Office applications
• Possess excellent presentation skills to lead virtual and in person meetings
• Planning and organisational skills with the ability to work calmly under pressure
• > 2 years’ experience working within sales, marketing or account management within a B2B environment
• Profound knowledge working with Salesforce and MS-Office applications

I.T. Skills: MS Office

Professional Strengths

• Negotiation skills: Possess negotiation skills to reach mutually beneficial agreements with customers
• Demonstrate: commercial awareness
• Strong listening and presentation skills
• Communication skills: Excellent verbal and written communication skills
• Active listening: Be able to understand customer needs, concerns and preferences
• Customer-centric mindset: Should genuinely care about customer satisfaction, be responsive to their inquiries and proactively anticipate their needs
• Product knowledge: Solid understanding of products, features and benefits
• Problem solving: Be able to analyse situations, think critically and provide effective solutions
• Time Management: Effective time management skills, able to prioritise and allocate time affectively to manage multiple tasks
• Adaptability: Able to adapt to evolving market conditions, new technologies and shifting customer needs
• Results orientated: Should be driven by achieving sales targets and contributing to the overall success of Sonova
• Teamwork and collaboration: Be a team player, collaborate effectively and foster positive working relationships
• Relationship building: Build trust and cultivate positive relationships
• Customer service orientation: responsive, courteous and attentive to customer need
• Conflict resolution: Be able to handle disagreements, find solutions, and maintain positive relationships
• Networking: Actively network with customers, industry professionals and colleagues to generate new opportunities

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.