Inside Sales Representative

TN United Kingdom; Blackburn; On-site; GBP 28,000; Full time

Job description

Are you looking to advance your career within Inside Sales? If so, we are currently recruiting for Inside Sales Representative to make an impact on our growing Inside Sales team!

The Opportunity

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Inside Sales Representative, you can expect:

• A starting salary of £27,500 per annum
• A hybrid and flexible working policy (after initial training)
• Private Health/Medical Insurance
• Life Insurance/Death in Service Insurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts, including reduced car valets whilst you work!
• A company passionate about wellbeing: 24/7 free EAP helpline, free counselling sessions and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.

As Inside Sales Representative, you will gain invaluable insight and experience within a hard-working Inside Sales team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business.

The Role

As Inside Sales Representative, you will participate in all aspects of customer service. Working in a friendly and professional manner, you provide excellent customer service to all customer queries. In addition, you will:

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Check inventory and fulfill order out of inventory if possible
• Notify customers of price and delivery changes for orders placed online, verbally, or by email. Make sure all customer supplied confirming orders have been checked for any differences in detail.
• Make sure that all non-cancellable non-returnable orders are not processed until we have a signed confirmation from the customer acknowledging their acceptance of the terms of the order.
• Assure that all correspondences with customers via phone and e-mail are timely, efficient, and done in a professional manner at all times.
• Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into the sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Pro-actively develop new business through outgoing customer calls and other means
• Aid sales floor to obtain daily goals

May be modified from time to time. Other duties, tasks and work may be assigned.

About You

Being proficient at computers, great customer service skills, and with in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Ability to work in a fast-paced sales environment
• Degree or B2B sales or customer service experience (1+ years preferred)
• Excellent communication and interpersonal skills
• Confident, proactive, and target-driven mindset
• Strong organisational skills and attention to detail
• Comfortable using CRM systems and Microsoft Office tools
• Fluency in English is required; additional European languages are a plus (e.g. German, French, Spanish, Italian)

About Radwell

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

How to Apply

The closing date for this role is 25 th April 2025 at 8am. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.

Please click the ‘Apply’ button below to start your application.

We wish you the best of luck in your application for the role of Inside Sales Representative.

Join Our Diverse Team

Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.

Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!