Inside Sales Manager(Team leader)

Citysprint UK Ltd; Warwick; Hybrid; GBP 31,000 - 43,000; Full time

Job summary

A leading courier services provider is seeking an Inside Sales Manager in Warwick. This hybrid role involves leading a team to achieve business targets, ensuring process adherence, and enhancing customer engagement. The successful candidate will possess strong leadership and time management skills, adapting effectively to changes to support a customer-centric approach.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave for family moments

Health and wellness program access

High-street discounts and rewards

Ride to work scheme

Interest-free season ticket loans

Qualifications

• Proven ability to quickly learn new applications and processes.
• Personable and approachable with a focus on customer and colleague needs.
• Self-motivated and ambitious with effective time management skills.

Responsibilities

• Maximize performance and meet budget targets in the Inside Sales function.
• Lead and manage a team to achieve new business targets and KPIs.
• Ensure documentation and adherence to workflow processes in Salesforce.

Skills

Leadership

Time management

Adaptability

Customer focus

Motivation

Job description

Inside Sales Manager | Warwick | Permanent

Location: Hybrid & 4 days in office.

Salary:£31,290 - £42,684(Dependent on experience)

Hours:37.5 hours, Monday to Friday

Benefits and perks:

• Animpressive holiday allowancethat rises in line with your years of service.
• Additional day offfor your birthday so you can celebrate in style.
• Death in Serviceallowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
• Complimentary day of annual leaveto cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to ahealth and wellness program.
• Make the most of‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Ourride to workscheme means you can keep fit while saving money – what’s not to like?
• Travel for cheaper withinterest freeseason ticket loans(available after a years’ service).

Who are we?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

This is where YOU come in!

What will I be doing?

Your role will beto maximise performance and deliver against budget for the business. To take ownership of all associated processes, KPI’s and deliverables within the SME day to day function. Ensure that the highest standards are adhered to and in line with the company core values, demonstrating a true customer centric focus by delivering the overall retention and growth targets across your respective team.

Role & Responsbilities within the Inside Sales Manager role:

• Youwill be focused and responsible for delivering against your teams target for new business, retention, portfolio development and appointments set for TMs.
• Youwill ensure that yourteam is appropriately resourced while meeting agreed KPIs and revenue targets, and will act as a support function for your colleagues.
• Youwill be responsible for ensuring adherence to workflow processes, ensuring that all activity is logged within Salesforce.
• Youwill be required to produce analytics for the Account Director and demonstrate adherence to all KPIs. You will also be responsible for securing new business to help support the team achieve targets.
• Manage and review the quality of outbound engagement through regular monitoring ensuring CitySprint brand integrity.
• Verify that all outbound customer engagement standards, maintaining accurate records of activity & communication; across all systems are met.

The key skills needed for the role include:

• Proven ability to quickly learn new applications, processes, and procedures.
• Be adaptable within a fast-paced environment, embracing change for the benefit of Customers and colleagues alike.
• Personable and approachable with absolute focus on Customer and Colleague alike.
• Using leadership skills to encourage, motivate and build team spirit in line with CitySprint Visions & Value.
• Demonstrates effective time management skills and meets deadlines.
• Self-motivation and ambition to succeed.
• Managing a team of executive.

Thesuccessful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Inside Sales Manager sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you're the best person for the job.

We do not require the assistance of agencies with this vacancy – thank you in advance