Inside Sales Manager

JR United Kingdom; Tamworth; On-site; GBP 30,000 - 46,000; Full time

Job summary

A leading foodservice business is seeking a Team Leader for its Tamworth Contact Centre. You will lead a team of New Business Development Managers, ensuring their growth and success while driving strategic initiatives. The role requires exceptional leadership, communication, and organizational skills, with a focus on delivering outstanding customer experiences.

Benefits

Huge discount on food products

Generous holiday allowance

Recognition awards and incentives

Pension

Career opportunities

Qualifications

• Proven experience at team manager or supervisor level, ideally in a contact centre.
• Confident, self-motivated, positive attitude with strong commercial acumen.
• Excellent communication, influencing and negotiation skills.

Responsibilities

• Responsible for the direct management and motivation of 8-12 Desk Based BDM’s.
• Support the Inside Sales Manager in delivering strategic plans.
• Energize teams to participate in incentives and process improvements.

Skills

Communication

Leadership

Negotiation

Planning

Organizational Skills

Job description

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Must be commutable to our Tamworth contact centre.

We are currently recruiting a for an Office based Team Leaderto join the Desk Based New Business BDM team in our Tamworth Contact Centre.

As a Brakes Team Leader you'll be responsible for leading and motivating a team of New Business Development Managers.

You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised.

You will be the key communication link between advisors and the wider business, ensuring effective communication across their team.

What you'll be doing:

• Responsible for the direct management and motivation of between 8 – 12 Desk Based BDM’s, ensuring everyone is fully developed to their maximum potential.
• Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
• Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience.
• Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals.
• The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics.

What we are looking for:

• Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity.
• Confident, self-motivated, positive attitude with a strong commercial acumen
• A customer centric approach to business in all dealing with customers, peers, staff and suppliers
• Excellent communication, influencing and negotiation skills, both written and verbal
• Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment

Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.

You will get;

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for? Apply Now!