Inside Sales Associate - HVAC

ZipRecruiter; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in HVAC solutions is seeking an Inside Sales Associate in Aberdeen. This role involves writing orders, managing customer inquiries, and providing exceptional service. Ideal candidates will possess strong communication and problem-solving skills, along with a technical background in HVAC.

Benefits

100% employee-owned

Competitive compensation packages

Generous Paid Time Off (PTO)

Comprehensive medical, dental, and vision benefits

401(k) with employer match

Paid volunteer hours

Qualifications

• High school diploma or equivalent is required.
• Two or more years of college or technical school, or 3-5 years of field experience in HVAC.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Serve as primary facilitator for customer orders and inquiries.
• Generate customer quotations and provide technical support.
• Collaborate with sales team to resolve service issues.

Skills

Problem-solving

Communication

Attention to detail

Multitasking

Relationship-building

Active listening

Education

High school diploma or equivalent

Product and technical knowledge (2+ years of college or technical school or 3-5 years field experience)

Tools

ERP systems (Eclipse)

Job description

Job Description

*Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, years of experience related to this role, and comparison to other employees already in this role.

DSG is seeking a HVAC Inside Sales Associate in our Aberdeen, SD location. Hours range between 7 am and 5 pm, Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. We focus on cultivating an environment of respect, teamwork, and growth—where your career path is rich with possibilities, every success is shared, and challenges are overcome together. For over a century, we’ve delivered more than supplies; we’ve offered true partnership and valuable solutions. By empowering our vendors and customers, we ensure ongoing success for all.

A Typical Day in the Life of an HVAC Inside Sales Associate at DSG:

• Serve as a primary facilitator for customer orders
• Assist customers professionally with product inquiries
• Write and occasionally assist in filling orders accurately and promptly
• Generate customer quotations and follow up on requests
• Provide troubleshooting and technical support
• Collaborate with sales team members to resolve customer service issues
• Restock the counter area according to product brand and location
• Monitor product inventory and remove damaged items
• Maintain a clean, appealing counter display
• Identify and promote additional products as applicable
• Continue education on latest products via manufacturer schools, trade shows, and other training opportunities
• Perform other duties as assigned

A Successful HVAC Inside Sales Associate Typically Has:

• A high school diploma or equivalent
• Product and technical knowledge usually gained through two or more years of college or technical school, or 3-5 years of field experience in residential/commercial HVAC applications
• Strong relationship-building skills
• Excellent interpersonal, customer service, and communication skills across various settings
• Strong attention to detail and ability to multitask
• Active listening skills to understand customer needs and maintain relationships
• Superior problem-solving, project management, and analytical skills
• Proficiency with computers, including experience with ERP systems like Eclipse
• Ability to plan, prioritize, and organize work effectively
• The physical ability to frequently lift and load items weighing up to 60 lbs

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, meaning your efforts directly benefit both the organization and your Employee Stock Ownership Plan (ESOP)
• Dedicated to your training and development, offering personal and professional growth opportunities
• Competitive compensation packages based on experience and potential
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML)
• Comprehensive benefits including medical, dental, and vision, along with life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contributions
• Family planning and childcare savings options such as paid parental leave, adoption assistance, infertility assistance, and a Dependent Care FSA
• Retirement savings opportunities including a 401(k) with employer match
• Discounts on DSG-supplied products
• Paid volunteer hours to support community involvement