Inside Sales Associate

S&P Global, Inc.; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Retail discounts

Job summary

S&P Dow Jones Indices seeks a Sales Associate to support the full sales cycle, manage client interactions, and identify new opportunities. You will work with cross-functional teams to improve service, drive adoption, and contribute to the sales strategy.

The role emphasizes client care, data integrity in CRM, and collaboration across Finance, Product, Legal, and Client Coverage to deliver value and maintain strong client relationships. London-based role, sales-focused environment.

Qualifications

• 2+ years in client service, sales support or related roles.
• Strong analytical, communication and interpersonal skills.
• Proficiency in CRM (Salesforce preferred) and MS Office Suite.

Responsibilities

• Support the full sales cycle and client interactions.
• Maintain CRM records and lead tracking for analysis.
• Assist in presale meetings and align solutions with client needs.
• Collaborate with Finance, Product, Data, Legal to enable sales operations.
• Identify upsell and cross-sell opportunities within accounts.

Skills

Customer-centric

Communication

Problem-solving

Analytical thinking

Team collaboration

Education

Bachelor's degree in Business/Finance/Economics/Marketing

Tools

Salesforce

Microsoft Office

Job description

About the Role:

Grade Level (for internal use):

08

The Team:
Are you ready to elevate your career and make a meaningful impact in a dynamic, client-focused sales environment? As a Sales Associate at S&P Dow Jones Indices, you’ll play a vital role in supporting the full sales cycle, managing interactions with clients, and identifying new opportunities. You will collaborate with cross-functional teams to deliver exceptional service, enhance the sales process, and contribute to the overall sales strategy.

Responsibilities & Impact:

• Partnering with our Sales and Client Services team to drive customer satisfaction and adoption within existing accounts by providing proactive support and resolving inquiries promptly. You will respond to and process inquiries via Salesforce, including (but not limited to):
  • New licensing and license checks
  • Client billing & reporting
  • Client renewals and usage statistics
  • Existing client maintenance and day-to-day user care
• Sales Process Support:
  • Collaborate with the Client Coverage Team to provide comprehensive support in the management of sales deals - including Data, IP, and Custom opportunities - overseeing agreement drafting and negotiation with internal and external legal teams.
  • Maintain accurate and up-to-date records of leads and client interactions in CRM systems, ensuring data integrity for analysis and reporting.
• Account Management:
  • Support the cultivation and maintenance of positive client relationships by assisting as a key point of contact, helping to understand client needs and manage expectations under the guidance of Client Coverage team members.
  • Assist in day-to-day management of the regional client portfolio, helping to address enquiries and resolve straightforward issues promptly to ensure customer satisfaction and support long-term retention.
  • Contribute to aligning solutions to client requirements by participating in presale meetings alongside Client Coverage, ensuring that service offerings are clearly communicated and meet client needs.
• Collaboration:
  • Work closely with internal teams such as Finance, Product Management, Data Product Management, Client Coverage, Client Services, Pricing Governance, and Legal to ensure seamless sales operations and coordinated strategies.
  • Hold weekly meetings with Client Coverage to provide relevant statistics, KPIs, and updates on key regional/global initiatives
• Lead Identification & Sales Strategy:
  • Identify and qualify potential leads through research and outreach, contributing to a robust pipeline of opportunities.
  • Proactively identify opportunities for upselling and cross-selling within existing accounts.
• Personal Attributes:
  • Demonstrate strong communication and interpersonal skills to effectively convey information to clients and colleagues.
  • Exhibit a proactive attitude and eagerness to learn and grow in a fast-paced sales environment.

We value team members who demonstrate a genuine curiosity about our business and our clients. In this role, you’ll immerse yourself in our products and services, develop an understanding of client needs, and proactively seek innovative ways to deliver value. Your commitment to client satisfaction and your eagerness to learn will position you as a trusted partner for our clients and internal stakeholders.

What we are looking for: Basic Qualifications:

• Minimum of 2+ years of relevant experience, with a focus on client service, managing sales support processes and client relationships.
• Demonstrated ability to achieve targets and meet performance metrics. Strong analytical, communication, and interpersonal skills.
• Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.

Skills & Attributes:

• Customer-Centric Approach: Ability to understand client needs and align them with company offerings.
• Problem-Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently.
• Communication: Excellent verbal and written communication skills for effective interaction with clients and internal teams.
• Product Knowledge: Knowledge of specific product lines to provide expert guidance and address client inquiries.
• Client Focused: Excellent negotiation and presentation capabilities, with strong problem-solving skills and acute attention to detail.
• Curiosity: Genuine curiosity about our business, our products, and our clients’ industries.

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Marketing, or a related field.
• Fluency in additional European languages an advantage.

Why Join Us?

Develop your sales expertise and gain a comprehensive understanding of the S&P DJI business. Make a significant impact by supporting our Client Coverage and Client Success teams while driving performance for the Inside Sales team. Enjoy opportunities for professional growth, mentorship, and career advancement in a collaborative and inclusive environment.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf