Inside Sales and Customer Service Specialist

ZipRecruiter; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the tool supply industry seeks an Inside Sales Support professional. The role involves preparing sales reports, monitoring order processes, and ensuring customer queries are managed effectively, all while contributing to a dynamic sales team needing proven communication and organizational skills.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) profit sharing plan

Paid time off

Annual incentive plan

Qualifications

• Ability to build strong customer and staff relations.
• Excellent listening, verbal and written communication skills.
• Self-motivated and able to work in a team environment.

Responsibilities

• Prepare sales reports and presentation materials.
• Monitor order intake and delivery dates.
• Assist sales department with sales strategies.

Skills

Listening

Verbal Communication

Written Communication

Customer Relations

Solution-Based Mindset

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

Job DescriptionJob DescriptionDescription:

Wilmar LLC, proud owner of Performance Tool and other brands, is a leading supplier of quality tools to major retailers and distributors throughout North America and internationally. We’re growth oriented, customer obsessed, and proud of our history while being focused on building an even better team for tomorrow. Come grow with us!

This position provides Inside Sales Support (ISS) to the Regional Sales Managers (RSM) and their customers with sales reports, sales presentation material along with managing the customer purchase order process from intake to shipment. Responds immediately and effectively to management requests.

Essential Duties and Responsibilities

• Prepare product usage, ranking and gap reports, sales presentation material, picture quotes and price quotes.
• Provide select customers with order flow reporting.
• Maintains files and reports on key account sales trends to reflect historical and current ordering activity to assist with future orders.
• Monitor order intake, ship dates, delivery dates, fill rates and back orders. Facilitate back order shipment with stock order for warehouse.
• Assists sales department in developing and implementing sales reports, strategies and objectives to meet sales goals and customer needs.
• Acquires and maintains up to date trend info, supply projections, supply disruption potential and any other conditions affecting supply, price or supplier performance and services.
• Works closely with applicable internal departments to troubleshoot all issues pertaining to order and service disruption and provide suggestions and action plans to ensure successful resolutions.
• Working closely with sales representatives and customers to resolve their questions & concerns in a timely manner.
• Assist with inbound consumer calls and email.
• Complete new item set up forms and quote up-loads as needed from Sales Management
• Departmental administrative backup support (fill-in for absent co-workers)
• Mailing/contact list upkeep for all RSMs and customers.
• Provide Sales Management with Sales related reports as needed. Manage Price File rollouts.
• Other duties/projects as assigned

Requirements:

Qualifications and Knowledge

• Working knowledge and market positioning of Wilmar, LLC branded products
• Under Sales Management guidance; the ability to understand objectives to develop an effective and compelling sales data and presentation for the presenter
• Ability to build strong customer and staff relations with integrity, care and compassion
• Excellent listening, verbal and written communication skills
• Proficient computer skills in Excel, Word, and Outlook
• Self-motivated and the ability to work in a team environment
• Solution based mindset for any adverse situation, roadblocks and/or potential opportunity for innovation in services and/or products
• High school diploma or GED
• Ability to respond to common directions. Ability to read, write and speak English.
• Ability to effectively present information.
• Adhere to Company Policy and Procedures
• Perform duties as workload necessitates
• Maintain a positive and respectful attitude
• Communicate regularly with supervisor about Department issues
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Consistently report to work on time prepared to perform duties of position

Wilmar, LLC. benefits include:

• Medical insurance (United Health Care NexusACO base plan with 2 PPO buy up options)
• Delta Dental insurance (up to $2,000 annual benefit)
• Vision (United Healthcare)
• Company paid Long Term
• Company Paid Group Life Insurance ($20,000 benefit)
• Company Paid AD&D
• Employee Assistance Program (EAP)
• Voluntary Group Term Life Insurance/AD&D
• Voluntary Accident Insurance
• 401(k) profit sharing plan with employer match
• Paid time off: vacation and sick time
• Eight paid holidays designated annually
• Annual incentive plan
• Employee discount on Wilmar, LLC products

Wilmar, LLC is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to , ancestry, citizenship, , family or medical care leave, or expression, genetic information, immigration status, marital status, medical condition, , physical or mental , political affiliation, protected veteran or military status, , , , (including ), , or any other characteristic protected by applicable local laws, regulations and ordinances.