Inside Sales Account Manager

3166 Diversey Limited; Northampton; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Inside Sales Account Manager page is loaded

Inside Sales Account Manager

Apply remote type Hybrid locations Northampton, United Kingdom time type Full time posted on Posted Yesterday job requisition id R0019845

Inside Sales Account Manager - Northampton

Type: Permanent, Full-time
Hours: Mon-Fri 08:45-17:00. Hybrid - 3 days in the office and 2 days working from home

Location: Pyramid Close, Weston Favell, Northampton, NN3 8PD

Position Summary

As an Inside Sales Account Manager, you will manage, maintain and grow sales within a portfolio of accounts. The aim is to retain customers and grow accounts through upselling and cross-selling, delivering best in class customer service, and meeting and exceeding expectations on your accounts.

Please note, customer interaction within this role will mainly take place via phone and email.

Key Responsibilities

1. Proactively contact customers to promote and expand the sales of existing, new and/or additional products to achieve business and individual targets.
2. Establish strong relationships over the telephone with key stakeholders (at site and head office level).
3. Create business plans for your portfolio of accounts, using sales reports to identify opportunities for growth.
4. Understand customer needs to provide value added solutions.
5. Establish strong relationships with the Regional Sales Team to capitalise on sales opportunities (conducting trials/demonstrations) and/or to provide onsite service as requested by the customer.
6. Work with the Marketing team on focused campaigns to promote and expand the sales of specific products to achieve sales and margin growth.
7. Proactively communicate issues to the customer that may negatively impact on satisfaction, i.e., stock availability, delivery issues, etc. and discuss alternative arrangements.
8. Record and resolve customer complaints, ensuring complete customer satisfaction with the outcome.
9. Communicate and implement the annual company price increase.
10. Attend occasional face-to-face meetings at customer sites.

Experience, Knowledge & Skills

1. Experience within a B2B inside/internal sales account management role (Essential).
2. Experience of building long term successful customer relationships at all levels via phone and email (Essential).
3. Highly effective verbal and written communication skills.
4. Basic knowledge of Excel.
5. Financial awareness with the ability to analyse and interpret sales data.

Benefits Package

1. Annual Leave: 33 days (inclusive of 8 bank holidays).
2. Pension Scheme: Employee 3% & Employer 5% or Employee 4% & Employer 6%.
3. Accident & Life Insurance: 1x annual salary to 4x annual salary (Linked to Employee Pension contribution %).
4. Enhanced Maternity and Paternity Pay.
5. Cycle to Work Scheme.
6. PerkBox: Employee Discount and Wellbeing Platform.

Diversey, a Solenis Company

We are relentlessly pursuing our purpose to go beyond clean to take care of what’s precious. In today’s world of increasing resource scarcity - including water, energy, materials, and labour - we need to achieve more with less for the well-being of today’s generations and for future generations.

We stand behind every committed leader and employee of our customers, across all levels of the organisation. We stand with the buyer, the chef, the building service contractor, the food processing manager, the nurse, the doctor, dairy processor, the hotel cleaner, head teacher, the store manager and many more who understand that hygiene and infection prevention are imperative to their business, their customers, their reputation, and the environment.

Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment set us apart. Over the course of 100 years, we have continued to refine our suite of solutions, which combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis.

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Why work here?

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Introduce Yourself

Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis.

About Us

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 71 manufacturing facilities strategically located around the globe and employs a team of over 15,400 professionals in 130 countries across six continents.

Solenis is a 2023 US Best Managed Company.