Inside Sales Account Manager

GN Group; Bicester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the UK is looking for an Inside Sales Account Manager. In this role, you will support sales activities, manage customer relationships, and identify new opportunities. Ideal candidates should have outside sales experience or telephone sales skills, proficiency in Microsoft Office, and strong communication skills. The company promotes flexible working and values core principles in recruitment.

Qualifications

• 1 year of outside sales experience, preferably in Medical Devices.
• 2 years in telephone sales with effective communication skills or significant customer service experience in audiology.
• Proficient in Microsoft Office, CRM, and ERP systems.

Responsibilities

• Support sales activities within allocated accounts.
• Identify new opportunities and develop relationships with stakeholders.
• Act as a liaison between sales, clinical, finance, and marketing departments.

Skills

Outside sales experience (1 year)

Effective communication skills

Customer service experience in audiology sector

Proficient computing skills

Structured working methodology

Accountability for delivery

Fluent English

Tools

Microsoft Office applications

CRM (Salesforce)

ERP (D365 or Navision)

Job description

Our Inside Sales team is crucial to our strategic mission, and we seek your support to expand our presence in the market.

In the role of Inside Sales Account Manager, you will support the sales process and help promote and sell GN Hearing products to audiologists, dispensers, and other hearing healthcare professionals.

The primary function of this role is to facilitate sales of the Open market channel through making outbound calls, predominantly to existing customers.

The team you will be part of:

This role will be critical in the effective and efficient follow‑up of new opportunities identified (leads) from other teams, such as Marketing. The role will involve working closely with the Field Sales Teams and the Training Team to enhance lead conversion and advance opportunities for either direct sales over the phone or referral to other teams for completion.

Your contribution is appreciated, and you will:

• You will support sales activity within allocated accounts, look after existing customers, identify new opportunities, and develop relationships with all key stakeholders across the assigned accounts.
• Develop customer relationships with your dedicated accounts
• Act as a binding between departments, such as Sales, Clinical, Finance, and Marketing.

To perform well in the role, we imagine that you:

• 1‑year outside sales experience, either with retail or B2B, with Medical Devices an asset.
• Or 2 years in telephone sales demonstrating effective communication skills, or significant customer service experience in the hearing aid/audiology sector.
• Proficient computing skills, including a knowledge of Microsoft Office applications, CRM (Salesforce), and ERP (D365 or Navision).
• Structured in analysis, planning, working methodology, and documentation.
• Demonstrable efficiency in follow‑up with customers and absolute accountability for delivery.
• English is essential (both written and verbal).

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to get the job done, to know when in‑person collaboration is better than hybrid, and to be present when it’s needed most.

We encourage you to apply

Even if you don’t match all the above‑mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process.

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than October 26th. Applications are assessed continuously, so don’t wait to send yours.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss to overcome real‑life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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