Inside Sales

Caldic; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international company seeks an Inside Sales professional to manage direct commercial sales of Specialty & Industrial chemicals. The role involves maintaining and expanding the customer base through proactive management, strong communication, and exceptional interpersonal skills. Join a dynamic organization that values innovation and sustainability.

Benefits

Company pension scheme

Death in service benefit

Free onsite parking

25 days holiday plus statutory bank holidays

Annual performance and incentivized bonus scheme

Career development sales training

Qualifications

• Demonstrated experience in customer care/internal sales.
• Familiarity with ERP and CRM systems.
• Ability to maintain and expand a customer base.

Responsibilities

• Communicating with customers to identify sales opportunities.
• Handling new requests from non-existing customers.
• Supporting Customer Development with various tasks.

Skills

Customer-oriented

Strong communication skills

Presentation skills

Interpersonal qualities

Education

Minimum 2 years of customer care/internal sales experience

Experience in a commercial environment

Knowledge of ERP and CRM systems (Microsoft D365)

Job description

Job role and purpose

Inside sales is responsible for direct commercial sales for our range of Specialty & Industrial chemicals. In addition, it provides added value solutions for smaller / undeveloped customers. The role requires maintaining and expanding the customer base through proactive management.

The ideal candidate is organized, customer-oriented, and possesses an entrepreneurial, "can-do" attitude towards business, with strong communication and presentation skills. Exceptional interpersonal qualities are essential. The candidate should relate well to new and existing customers, suppliers, and colleagues at all levels.

You will report directly to the Commercial Sales Leader – Industrial.

Key Responsibilities

1. Communicating with customers to identify sales opportunities and needs.
2. Handling new requests from non-existing customers.
3. Supporting the Customer Development Manager in various tasks to assist with business development (e.g., monthly solvent quotes and follow-up).
4. Following up with the Customer Care department on order receipt, processing, and management of inquiries.
5. Monitoring and tracking customer contracts and agreements to ensure products are delivered as agreed.
6. Managing service requests (e.g., samples) and professionally resolving complaints.
7. Regularly checking slow-moving stock via stock reports and updating actions taken.
8. Supporting credit control in specific cases.

Function

Inside Sales

Location

United Kingdom, Chesterfield

About You

You will need to have or demonstrate knowledge of:

• Minimum 2 years of customer care / internal sales experience.
• Experience working in a commercial environment.
• Knowledge of ERP and CRM systems (Microsoft D365).

We Offer

Benefits

A challenging position within a dynamic international organization. Our culture is characterized as enterprising and driven. In addition to a competitive salary and a pleasant working environment, we offer:

• Company pension scheme
• Death in service benefit
• Free onsite parking
• 25 days holiday plus statutory bank holidays
• Annual performance and incentivized bonus scheme
• Career development sales training

About Us

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions in life and material sciences for the food, pharma, personal care, and industrial product markets worldwide. Our solutions are carefully sourced, customized when required, and backed by outstanding research, customer service, and technical & regulatory support, ensuring they meet precise needs at every stage of the value chain. Operating across 43 countries in Europe, Latin America, North America, and Asia-Pacific, our approximately 4,000 employees go the extra mile daily to deliver value-added solutions. We embrace sustainability principles, designing products, services, and processes with these values in mind. From formulation to delivery, every detail matters because every detail is in our care.