Inside Product Support Sales Representative (IPSSR)

Komatsu; Hatfield; On-site; USD 65,000 - 85,000; Full time

Job summary

An innovative company in the construction and heavy equipment industry is seeking a dynamic Inside Product Support Sales Representative. This role is essential for driving revenue growth and ensuring customer satisfaction through effective communication and timely service. You will collaborate closely with various departments to create quotes, address customer issues, and promote service opportunities. Join this forward-thinking organization and be part of a team that values your contributions while developing cutting-edge technology and solutions for the industry.

Benefits

Industry Competitive Wages

Employee Discounts

Career Development Opportunities

Job Security

Innovative Work Environment

Qualifications

• Proven leadership experience in a customer-facing role.
• Knowledge of construction equipment and industry standards.

Responsibilities

• Generate quotes and estimates for service work and maintenance agreements.
• Work closely with Parts, Service, and Sales to ensure customer satisfaction.
• Promote service and parts programs through effective communication.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Sales

Education

High School Degree

Some College

Tools

Software Applications

Job description

Join Komatsu and Be Part of Something Big!

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Our products are vital to sectors like construction and mining. By joining Komatsu, you become part of an industry essential to economic growth.

If you have proven leadership experience or are ready for that next step in your career, we would like to talk to you about transitioning your knowledge and experience to join our Team to support Komatsu and the allied OEM products we represent.

What Komatsu Offers:

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  Industry competitive wages

  
  


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  Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more

  
  


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  Employee recognition, career development opportunities, and excellent job security

  
  


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  Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

  
  

Job Overview

The Inside Product Support Sales Representative (IPSSR) is responsible for revenue growth and customer satisfaction of our Product Support Department. As a IPSSR you will work closely with the entire Product Support Department to create quotes and estimates for service work and maintenance agreements. The IPSSR will communicate daily with customers along with the Product Support Department. This position ensures that all related activities are conducted with the highest standard to optimize our customer's satisfaction.

Scope

The IPSSR Department is responsible for $10 to $15 million in quotation annually. The scope for the IPSSR position is to insure a minimum 15% growth annually. The expectation for the position is a competitive quote win rate of greater than 70%. The Komatsu region has over 100,000 products that the position will monitor daily. Working in this fast-paced environment requires quotes to be turned around in less than 24 hours.

Key Job Responsibilities

• Work closely with Parts, Service, and Sales to ensure all customers receive a good customer experience.


• Address problems and communicate efficiently with customers and/or service department to a timely resolution.


• Maintain equipment population records by customer follow-up and tracking lost sales.


• Generate and submit written quotes developed from machine inspections.


• Generate new parts and service opportunities.


• Coordinate shop repairs between the company and the customer.


• Aggressively promote all current service and parts programs while utilizing telephone sales.


• Tracking and scheduling of Komatsu Care service and OSS agreements.

Qualifications/Requirements

• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.


• High school degree & some college preferred.


• Construction equipment and industry knowledge.


• Knowledge of software and technology applications preferred.

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays a total compensation range between $65,000 and $85,000. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

If you want to learn more about Komatsu, please visit our website athttps://www.komatsu.com/

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1