Inside Customer Success Executive (4052)

Gbg Plc; Chester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

GBG is seeking an Inside Customer Success Executive for the Desk Team EMEA to support and grow unmanaged accounts, promoting Location Intelligence products and driving retention. You will engage with existing clients, identify opportunities, and collaborate with internal channels to deliver value.

Key attributes include a client-centric mindset, strong communication, and a proactive, results-driven approach. This role offers a fast-paced, relationship-focused environment within GBG's global team.

Qualifications

• Experience in a target-driven, performance-led environment.
• Strong written and spoken communication skills.
• Interest in a sales career in a client-centric, active role.
• Detail-oriented with accurate record-keeping.
• Demonstrates business and commercial awareness and teamwork.

Responsibilities

• Speak daily with the unmanaged customer base.
• Promote products within the Location Intelligence portfolio.
• Organise meetings with existing and prospective clients.
• Retain and grow the book of unmanaged accounts.
• Identify risk in the portfolio and help retain business.
• Work within a target-driven team.
• Qualify marketing leads and direct as appropriate.
• Use systems to spot new opportunities and maintain records.

Skills

Target-driven

Sales mindset

Communication skills

IT/Enterprise software

Detail oriented

Motivation/drive

Business awareness

Tools

Enterprise software

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Desk Team EMEA

The Desk is a highly driven, high-energy team currently made up of 3 heads but with the potential grow in the future. The role of the team is to assist our unmanaged customer base with a focus on retaining and growing our existing EMEA accounts.

Inside Customer Success Executive

The internal function will report to the Desk Team Manager and focus on supporting and selling to our unmanaged customer base, whilst working alongside the internal Direct and Channel teams.

Working on regular workflows and a variety of campaigns you will engage with existing customers, encourage sales of new lines of business, provide front line support and identify wider opportunities.

What you will do

• Speaking daily with the unmanaged customer base
• Promoting products within the Location Intelligence product portfolio
• Organising Meetings with Existing Clients and Prospective ones
• Retaining and growing the book of unmanaged accounts
• Identifying risk in the portfolio and helping to retain the client’s business.
• Work within a target driven team
• Qualifying incoming marketing sales leads, directing as appropriate
• Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record

Skills we’re looking for

• Experience of working within a target driven/performance-led business
• An individual who is interested in developing a career in sales in a client centric and high activity environment
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records
• A motivated person, who is reliable and driven by success, reward and recognition.
• An individual who can demonstrate business and commercial awareness and a strong team

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.