Inside Client Manager (m/f/d)

NTT Global Data Centers; Slough; On-site; GBP 55,000 - 65,000; Full time

Job summary

Join NTT Global Data Centers as an Inside Client Manager, pivotal in managing existing client relationships and securing new contracts. This role emphasizes proactive support, cross-department communication, and contract management within a dynamic and agile company. Ideal candidates will possess a career foundation in commercial management, strong client service skills, and relevant experience in a CRM environment.

Benefits

Flexible working time models

Public transport allowance

Health and wellness allowance

Individual training and development opportunities

Qualifications

• Successful completion of a commercial apprenticeship.
• Experience in client service or order processing required.
• Fluency in English, with additional languages a plus.

Responsibilities

• Manage client contracts and support client interactions.
• Cross-selling and quotation management for contract adjustments.
• Coordinate deadlines and ensure compliance with processes.

Skills

Client Service

Project Management

Negotiation

Communication

Education

Commercial apprenticeship or comparable qualification

Tools

Salesforce

MS Office

Job description

Join to apply for the Inside Client Manager (m/f/d) role at NTT Global Data Centers

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Join to apply for the Inside Client Manager (m/f/d) role at NTT Global Data Centers

As our Inside Client Manager (m/f/d), you are part of our commercial management and will be in close contact with our existing clients and also potential new clients.

What you will do

• Qualification of new leads
• Proactive support for existing and new clients, client reviews, issue management
• Cross-selling/quotation management for contract adjustments
• Management, creation and execution of client contracts and projects, i.e. monitoring, coordination and independent execution of processes, quotation, ordering as well as provisioning
• Cross-departmental communication as well as contact with suppliers and external partners
• New and existing clients: Responsible for contract negotiations of all standardized services
• Support during audits or inquiries from clients
• Maintenance, documentation, follow-up, archiving of inventory documents (capacity planning) and provision of documents to other departments
• Deadline and deadline control, compliance with settlement and approval processes
• Client support in all matters, especially services and network services
• Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
• Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale
• Management and optimization of Salesforce to improve client data management and client processes

What we are looking for

• Successfully completed commercial apprenticeship or comparable qualification
• Experience in the mentioned field of activity
• Experience in client service or order processing
• Good MS Office skills and experience with CRM/ERP systems
• Good knowledge of English, both written and spoken, any additional language would be a plus
• To undergo full security checks to BS7858:2019 standard (in the UK)

What we offer you

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and job bikes
• Allowance for the use of health and wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

Note: Please submit your application in English.

We look forward to hearing from you!

About the Global Data Centers division of NTT DATA

NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working at NTT Global Data Centers

At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients’ expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?

Join our team by submitting your application today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting and Technology, Information and Media

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