Inside Client Manager

NTT Global Data Centers; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading global data center provider as an Inside Client Manager. You will manage client relationships, support contract negotiations, and ensure client satisfaction. The role offers flexible working arrangements and numerous benefits, fostering an agile company culture.

Benefits

Flexible working time models

Mobile working

Public transport allowance

Health and wellness allowance

Individual training and development opportunities

Birthday vouchers

Employee advisory program

Employee referral scheme

Lunch allowance

Company events

Qualifications

• Experience in client service or order processing.
• Good knowledge of English, both written and spoken.

Responsibilities

• Qualification of new leads and proactive support for clients.
• Management and execution of client contracts and projects.
• Cross-departmental communication and contract negotiations.

Skills

Client Service

Communication

Sales Management

Problem Solving

MS Office

CRM/ERP Systems

English

Education

Commercial Apprenticeship

Tools

Salesforce

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

As our Inside Client Manager (m/f/d), you are part of our commercial management and will be in close contact with our existing clients and also potential new clients.

What you will do

• Qualification of new leads
• Proactive support for existing and new clients, client reviews, issue management
• Cross-selling/quotation management for contract adjustments
• Management, creation and execution of client contracts and projects, i.e. monitoring, coordination and independent execution of processes, quotation, ordering as well as provisioning
• Cross-departmental communication as well as contact with suppliers and external partners
• New and existing clients: Responsible for contract negotiations of all standardized services
• Support during audits or inquiries from clients
• Maintenance, documentation, follow-up, archiving of inventory documents (capacity planning) and provision of documents to other departments
• Deadline and deadline control, compliance with settlement and approval processes
• Client support in all matters, especially services and network services
• Use NTT's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
• Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale
• Management and optimization of Salesforce to improve client data management and client processes

What we are looking for

• Successfully completed commercial apprenticeship or comparable qualification
• Experience in the mentioned field of activity
• Experience in client service or order processing
• Good MS Office skills and experience with CRM/ERP systems
• Good knowledge of English, both written and spoken, any additional language would be a plus
• To undergo full security checks to BS7858:2019 standard (in the UK)

What we offer you

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and job bikes
• Allowance for the use of health and wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

Note: Please submit your application in English.

We look forward to hearing from you!

About the Global Data Centers division of NTT DATA
NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working at NTT Global Data Centers
At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients' expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?
Join our team by submitting your application today!

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