Inpatient/Outpatient Facilitator

Bolton NHS Foundation Trust; Farnworth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare organisation is seeking an Access Booking & Choice Manager to oversee operational management of patient access services. You will ensure compliance with booking targets, fostering patient care standards while managing a supportive team environment. This role offers excellent opportunities for training and career development in a collaborative setting.

Responsibilities

• Lead and manage teams in line with Trust policy.
• Ensure adherence to access and booking targets.
• Contribute to waiting list management and RTT timeframes.

Skills

Leadership

Operational Management

Customer Care

Job description

Fixed Term/Secondment - 6 Months - Full time 37.5 hours per week

With the guidance and supervision from the Capacity Planning Co-ordinator, will lead and manage their teams effectively in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct.

Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties.

Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.

Supporting the daily operational management of capacity and booking for Inpatients and Outpatients

1. Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
2. Follow systems in place that assist the service user and staff to provide a safe and effective access and booking experience.
3. Will have a clear understanding and working knowledge of all current access targets.
4. Meet frequently as required with the Capacity Planning Co-Ordinator to flag any issues relating to capacity and staffing.
5. Actively seek new ways of working that will assist staff to provide a quality service at all times.
6. Contribute to success against locally and nationally agreed targets, including waiting list management, validation, and adherence to RTT timeframes.
7. Respond to and action any requests for information in the absence of their line manager.

We know we can provide you with a great place to work, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people, provide the best possible care to the population we serve, and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities we serve. Staff are valued, and we offer excellent opportunities for further training and development.

For further details or informal visits, contact:

• Name: Charlotte Fox
• Job title: Access Booking & Choice Manager
• Email: [e-mail]
• Telephone: [phone]