Inpatient Booking Clerk | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent healthcare institution in Liverpool seeks an Inpatient Booking Clerk to support pre-operative assessment clinics and ensure efficient patient scheduling. This role requires strong communication skills, the ability to work independently, and adherence to uniform standards. Candidates should be motivated and able to handle a busy environment. The position is full-time, offering a structured workweek.

Qualifications

• Motivated and flexible, with the ability to work independently.
• Maintain a professional image and align with Trust's Uniform and Dress Code Policy.
• Organizing and booking appointments efficiently.

Responsibilities

• Organizing booking for pre-operative assessment clinics.
• Booking inpatient appointments and surgeries.
• Managing patient inquiries and complaints.

Skills

Effective teamwork

Confident communication

Interpersonal skills

Keyboard skills

Job description

The Inpatient Booking Clerk plays a crucial role in organizing and booking pre-operative assessment clinics across hospital sites, supporting pre-operative assessment nurses to deliver seamless services to elective patients prior to surgery.

Applicants should be motivated, flexible, and able to work independently. The role requires efficient teamwork, meeting deadlines in a demanding environment, and maintaining a professional image at all times.

The position involves providing a customer-focused service aligned with the Trust's 'First Impression' Standards, demonstrating confident communication and interpersonal skills.

Responsibilities include routine reception duties, booking inpatient appointments, and ensuring accuracy in patient scheduling. Keyboard skills are essential, and a professional appearance in line with the Trust's Uniform and Dress Code Policy is required.

The role is primarily based at Broadgreen Hospital, with potential coverage at the Royal Hospital site, and involves working at any Trust site as per the employment contract.

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The working hours are 37.5 hours per week, from 08:30 to 17:00, Monday to Friday.

Liverpool University Hospitals NHS Foundation Trust includes Aintree University Hospital, Broadgreen Hospital, and Liverpool Women’s Hospital, serving over 630,000 people across Merseyside and providing a wide range of hospital services.

Key duties include adding patients to the waiting list via email, booking surgeries using the Inpatient Scheduler system, prioritizing admissions, and selecting patients for surgery following protocols. The role also involves admitting, discharging, and recording patient attendances, arranging ambulance services, interpreters, and pre-op appointments, and liaising with theatre staff to optimize theatre utilization.

Additional responsibilities include managing patient inquiries and complaints, updating patient contact information, canceling or removing patients from lists as requested, and communicating with GPs regarding patient attendance.

Further details are provided in the Job Description. The closing date for applications is Monday, 28 July 2025.