Inpatient Administrator - PBL

Norfolk Community Health and Care NHS Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in England is seeking an organised Inpatient Administration Assistant to join their Specialist Palliative Care team. In this role, you will support patient records and staffing processes while delivering exceptional administrative support. Candidates must have proven administration experience and be confident using NHS systems and Microsoft Office. This position offers competitive benefits including flexible working and opportunities for development.

Benefits

Flexible working

NHS pension

Generous annual leave

Learning opportunities

Qualifications

• Experience in a busy office environment is required.
• Proven experience of working as part of a team.
• Comprehensive knowledge of NHS ordering systems is preferred.

Responsibilities

• Provide comprehensive administrative support to the ward manager.
• Manage patient and staff records effectively.
• Liaise with staff, patients and families regarding services.

Skills

Organisational skills

Communication skills

IT skills

Customer care skills

Education

GCSE or equivalent in English and Maths, Grade C or above

NVQ Level 3 in Business Administration or equivalent experience

Tools

SystmOne

Microsoft Office

Job description

Inpatient Administrator - PBL

The closing date is 22 October 2025

We are looking for an organised and motivated Inpatient Administration Assistant to join our Specialist Palliative Care team at Priscilla Bacon Lodge. You will support the ward manager and clinical teams with patient records, staffing processes and day-to-day administration, helping the ward run smoothly and efficiently.

This is a varied and rewarding role where your contribution will directly support patient care. In return, you will be part of a supportive organisation that values your skills, encourages development and offers opportunities across the wider Community Operations Administration Services (COAS).

Main duties of the job

As Inpatient Administration Assistant you will provide comprehensive administrative support to the ward manager and clinical teams at Priscilla Bacon Lodge, helping to ensure the smooth running of the inpatient unit. This will include managing patient and staff records, supporting recruitment and HR processes, updating trackers and reports, and maintaining accurate documentation.

You will liaise with staff, patients and relatives, handling sensitive information with professionalism and compassion. Strong communication and organisational skills are essential, as you will also assist with tasks such as arranging meetings, supporting training compliance, and ensuring efficient use of IT systems.

We are looking for someone who is highly organised, confident using Microsoft Office and NHS systems, and able to prioritise their workload effectively. You should be calm under pressure, a strong team player, and motivated to deliver safe, professional and compassionate support that makes a real difference to patients, families and colleagues.

About us

At Priscilla Bacon Lodge you'll join a compassionate and supportive team dedicated to specialist palliative care.

As an Inpatient Administration Assistant, you'll play a key role in supporting staff, patients and families through professional and efficient administration. We value initiative, teamwork and kindness, and you'll have strong leadership and support around you.

Norfolk Community Health and Care NHS Trust offers flexible working, staff wellbeing support, NHS pension, generous annual leave and learning opportunities -- all while making a real difference every day.

Workplace information We value initiative, teamwork and kindness, and you'll have strong leadership and support around you.

Job responsibilities

We are looking for an organised and motivated Administration Assistant to support the Ward Manager and inpatient team at Priscilla Bacon Lodge.

You will be the first point of contact for patients, relatives and staff, providing a welcoming and professional service. The role involves a wide range of duties including maintaining records and correspondence, updating Trust systems, organising meetings, supporting recruitment processes, and ordering supplies. You will also provide flexible cover across reception and other inpatient units when required.

This is a busy and rewarding role where no two days are the same. Strong communication, IT and organisational skills are essential, along with the ability to work both independently and as part of a team to ensure high standards of care and service.

Person Specification

Qualifications

• GCSE or equivalent in English and Maths, Grade C or above
• NVQ Level 3 in Business Administration or equivalent experience
• Proven IT Skills

Experience

• Proven administration experience in a busy office environment
• Proven experience of working as part of a team
• Knowledge of NHS ordering systems
• Knowledge of SystmOne
• Knowledge of NHS

Skills, Abilities and Knowledge

• Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
• Good organisational and communication skills
• Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
• Articulate, calm, polite and well-motivated with a positive attitude to customer care.
• Effective communication and listening skills
• Customer care skills

Communication

• Able to communicate written and verbal English language

Personal and People Development

• Enthusiastic and motivated
• Committed to providing the best possible service to patients showing care and compassion
• Tact and diplomacy
• Team Player

Personal Attributes

• Able to identify with the Trust\'s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

• Flexible attitude and approach to work to meet the needs of the service
• Able to make own transport arrangement to meet the needs of the service (access to own vehicle and clean, full UK driving licence)
• Willingness to support in the required geographical locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk Community Health and Care NHS Trust