Inpatient Admin Coordinator

Sirona-Care-; Thornbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sirona care & health in England’s largest provider of Adult’s and Children’s Community Services is seeking an enthusiastic inpatient admin coordinator to support patient flow and information through the unit. You will work with a multidisciplinary team, manage workload, and handle communications with patients, carers and staff.

The role emphasises confidentiality, computer literacy, and delivering efficient administrative support, while offering opportunities to specialise and take on

Qualifications

• NVQ Level 3 in Business and Administration or equivalent knowledge and experience.
• Knowledge of Microsoft Office packages (e.g., Excel, Word).
• Experience in a rehabilitation inpatient setting.
• EMIS system knowledge is highly desirable.

Responsibilities

• Support smooth patient flow in rehab units.
• Prioritise own workload and plan tasks with support from the Operations Partner.
• Perform daily admin tasks: email, calls, photocopying, filing, scanning, and handling sensitive material with confidentiality.
• Use multiple communication channels: face-to-face, phone, email, letters, and conference calls.
• Serve as a point of contact to healthcare professionals, patients, carers and external partners via telephone.

Skills

Administrative experience

Communication skills

Microsoft Office

Discharge pathways knowledge

Education

NVQ Level 3 in Business and Administration

Tools

EMIS system

Job description

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

We are looking to appoint an enthusiastic, efficient and motivated individual to join our inpatient admin coordination team. Our coordination team are integral to the smooth running of the unit to support excellent patient care.

You will work as part of the mutli-disciplinary team to support the flow of patients and information through the unit. This may be relating to admissions from our acute hospitals, liaison with health professionals and relatives visiting the ward or maintaining stock and medical supplies. We work as a team so train all staff in all aspects of the role but can support staff to specialise and take on responsibility in specific areas if they have a special interest.

The role includes telephone contact with patients, relatives, and a broad range of staff across the organisation. You will need to be computer literate, be familiar with Microsoft Office and have good communication, with a positive, flexible approach to your workload. If you like to be kept busy and enjoy the satisfaction of knowing you have made a difference, we would like to hear from you.

Main duties of the job

• Supporting smooth patient flow in and out of the rehab units.
• Using initiative to manage and prioritise own workload, work independently in planning and organising tasks, with support from the Operations Partner.
• Provide daily routine administrative tasks including: email, telephone calls, photocopying, filing, scanning, typing, disposal of sensitive material (this list is not exhaustive) whilst maintaining confidentiality.
• Use a range of media to communicate with others including face to face, telephone, e-mail, letter and conference calls.
• A point of contact to healthcare professionals and others (including patients, carers, and external partners) by telephone taking messages and passing them on promptly and efficiently.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification

Qualifications

• NVQ level 3 Business and Administration or equivalent knowledge and experience
• Knowledge of Microsoft computer packages e.g. Excel, Word.
• Experience of working in a rehabilitation inpatient setting
• Prior use of patient database, EMIS system knowledge is highly desirable

Skills

• Experience of an administrative role with high levels of autonomy and responsibility.
• Communicating with a wide range of personnel and responding to written, emailed or telephone enquiries and questions.
• Computer literacy to produce and update documents, databases and records.
• Understanding of discharge pathways from acute trusts

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.