Inns Operations Support Manager

ZipRecruiter; Blackburn; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a hands-on Operations Support Manager to enhance guest experiences across its Inns. This dynamic role involves working closely with teams, implementing practical operational frameworks, and fostering a people-centric culture. You'll be the driving force behind training initiatives, ensuring that every detail contributes to memorable stays for guests. With a competitive salary, a supportive team environment, and opportunities for growth, this is your chance to make a significant impact in a vibrant setting. If you're ready to engage with people and shape the future of hospitality, this role is for you.

Benefits

Company Car

Company Phone

Company Laptop

Regular Social Events

Qualifications

• Solid operational background, preferably with General Manager experience.
• Proven ability in training and creating innovative programs.

Responsibilities

• Implementing a new operating framework to enhance guest experience.
• Collaborating with Inn managers to provide coaching and support.

Skills

Operational Management

Training and Coaching

Relationship Building

Problem Solving

Guest Experience Focus

Tools

Checklists and Guides

Training Resources

Job description

Job Description

We are not just in the business of running Inns; we are in the business of creating places people love. Characterful Inns, warm welcomes, great food, proper drinks, and unforgettable stays. As we grow, we're implementing a smart, people-friendly operating framework to help our teams deliver exceptional guest experiences consistently. We are seeking a hands-on, people-focused Operations Support Manager to bring this vision to life.

About the Role:

This is not a sit-behind-a-desk job. You will be out in our Inns, working side-by-side with managers and teams, ensuring that all processes and standards are practical, understood, embraced, and effectively implemented, with the guest experience always at the forefront.

What You’ll Be Doing:

• Implementing our new operating framework in a clear, practical manner that enhances the guest experience.
• Collaborating closely with Inn managers and teams, providing coaching, guidance, and support.
• Creating user-friendly resources, checklists, and guides to support daily operations.
• Conducting engaging training sessions, workshops, and one-on-one support.
• Serving as the primary problem solver and advocate for operational best practices.
• Identifying opportunities for improvement and providing feedback.
• Ensuring all activities contribute to delivering memorable guest experiences.
• Working with other teams such as Food, People, and Marketing to ensure seamless operations.
• Maintaining and evolving the framework as we grow and learn.

What We’re Looking For:

• Solid operational background, preferably with General Manager experience in Inns, pubs, restaurants, or hotels.
• Proven ability in training, with a passion for creating and delivering innovative programs.
• A hands-on, people-first attitude with positive energy.
• A natural coach and relationship builder, approachable and able to engage and influence others.
• Organized, proactive, and capable of simplifying complex tasks.
• A keen eye for quality standards and confidence to challenge when necessary.
• Guest-focused mindset, passionate about creating exceptional experiences.
• Willingness to travel across Inns, meet new people, and engage in daily operations.
• Ability to take charge of a business segment when needed to implement improvements.

What You’ll Get:

• A competitive salary and benefits package.
• Company Car, Phone, and Laptop.
• The opportunity to shape and improve our Inns' operations.
• A varied, people-centric role with growth opportunities.
• A supportive team culture where your voice matters.
• Regular social events and memorable moments in our Inns.

If you're ready to roll up your sleeves, make your mark, and help shape the future of our Inns, what are you waiting for?

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