Innovations Technician

Merlin Entertainments Group; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company is seeking an Innovations Technician at the LEGOLAND Windsor Resort. You will oversee AV systems, ensuring their functionality and maintenance. Ideal candidates have hands-on experience with AV equipment and a keen attention to safety standards. This role offers competitive pay and unique employee benefits in a fun environment.

Benefits

Pay of £15.50 per hour

40% discount off LEGO products

Merlin Magic Pass with 20 free tickets

25% discount in retail shops

Private pension scheme

Employee assistance programme

Free staff parking

Ongoing training & development

Qualifications

• Proven experience working with AV equipment in a hands-on, problem-solving capacity.
• You must have a keen eye for detail and hold yourself to a high standard of health and safety procedure adherence.

Responsibilities

• Monitor and maintain audio-visual and show control aspects of attractions.
• Participate in maintenance of all relevant AV equipment.
• Serve as the first point of call for technical queries across the resort.

Skills

Experience with AV equipment

Confident communication

Attention to detail

High standard of health and safety

Job description

What you'll bring to the team

Innovations Technician

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, hourly paid

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for an Innovations Technician to join our AWESOME Innovations Team!

Our mighty Innovations Team work across LEGOLAND Windsor Resort, taking ownership of AV aspects within our theme park and overnight accommodations!

The Innovations Technicians are responsible for ensuring park-wide audio, CCTV, digital signage, AV and Show Control aspects of rides and attractions are kept in full working order with planned preventative and reactive maintenance carried out when needed.

Some of the daily duties of an Innovations Technician include, but are not limited to, monitoring and maintaining the day-to-day operation of the audio-visual and show control aspects of all Resort Attractions, participating in the maintenance (planned and reactive) of all relevant AV equipment, undertaking the Innovations Duty Technician role on a rotational basis (being the first point of call for other departments across the resort for technical queries or escalated issues) and providing CCTV when requested according to GDPR regulations.

If you have experience working with AV equipment and you would like your office to be the Brick-Tastic LEGOLAND Windsor Resort, why not apply now?!

Qualifications & Experience

• Proven experience working with AV equipment in a hands-on, problem-solving capacity
• A confident communicator, with a proactive approach to AV solutions

• You must have a keen eye for detail and hold yourself to a high standard of health and safety procedure adherence and guest excellence

Benefits

• Pay of £15.50 per hour
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for an Innovations Technician to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £15.50/Hr.