Innovation Manager

Office Angels; London; Hybrid; GBP 50,000; Full time

Job summary

A leading retail innovation organization in London seeks an Innovation Manager to enhance customer experiences through research and design. This role offers an opportunity to lead innovative experiments and collaborate with diverse teams in a dynamic environment.

Benefits

Company bonus scheme

Unlimited paid holiday

Wellbeing allowance

Pension scheme

Qualifications

• 3-5 years of experience in innovation or experience design.
• Strong qualitative and quantitative research abilities.
• Experience in retail, service design, or store operations.

Responsibilities

• Conduct research to identify opportunities for innovation.
• Develop conceptual designs to enhance retail experiences.
• Prototype in-store experiences merging digital and physical elements.

Skills

Qualitative research

Quantitative research

Service design

CX/UX design

Stakeholder management

Job description

Innovation Manager

Location: Hammersmith (1 day wfh)

Salary: £50,000

About Us: Join a forward-thinking organisation dedicated to revolutionising retail through innovative solutions and operations. We leverage physical spaces to test new concepts and pilot initiatives, helping brands and retailers thrive in a dynamic marketplace.

The Role: Are you ready to shape the future of retail experiences? We are seeking a passionate Innovation Manager who thrives on research, conceptual design, and hands-on experimentation. In this mid-level role, you'll dive deep into systems thinking, service design, and innovative retail solutions, working alongside diverse teams to make a real impact!

Key Responsibilities:

• Conduct thorough research to identify opportunities for innovation through a systems lens.


• Develop conceptual designs that elevate both customer and employee experiences in retail.


• Design and prototype in-store experiences, merging digital and physical elements seamlessly.


• Apply service design methodologies to enhance customer interactions.


• Lead hands-on experiments, swiftly testing and iterating on fresh ideas.


• Stay ahead of trends in retail, consumer behaviour, and technology to inform innovation strategies.


• Collaborate closely with stakeholders across technical design, operations, and people teams.


• Communicate insights and recommendations clearly to drive effective decision-making.

About You: You are a creative thinker with 3-5 years of experience in innovation, experience design, retail strategy, or a related field. Your strengths include:

• Strong qualitative and quantitative research abilities.


• A knack for translating insights into tangible design concepts and experiments.


• Experience in retail, service design, CX/UX design, or store operations.


• Comfort in fast-paced, iterative environments.


• A strategic problem-solver who executes ideas quickly and effectively.


• Excellent communication skills and strong stakeholder management capabilities.

What We Offer:

• Company bonus scheme


• Unlimited paid holiday


• Wellbeing allowance


• Pension scheme

If you are enthusiastic about transforming retail and are eager to join a vibrant organisation with a unique approach, we want to hear from you!

This role is being advertised by Office Angels London Bridge

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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