Innovation Manager

www.findapprenticeship.service.gov.uk - Jobboard; London; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading catering company is seeking an Innovation Manager in London to drive innovation and enhance customer engagement. The ideal candidate will work closely with teams to develop solutions that uplift service standards and optimize performance. Candidates should possess strong analytical skills, experience in managing teams, and a passion for exceptional service. Competitive salary offered with ample benefits and a commitment to diversity and inclusion.

Benefits

28 days holiday including bank holidays

Birthday off

Free meals on shift

Pension and life insurance

Bespoke training and development opportunities

Cycle to work scheme

Qualifications

• Experience commensurate with role.
• Ability to work well under pressure.
• Draw satisfaction from managing and supporting a team.

Responsibilities

• Drive commercial focus of catering operation to foster growth.
• Enhance customer engagement across all touchpoints.
• Champion a culture of continuous improvement in service delivery.

Skills

Passion for food and customer service

Financially astute and analytical

Excellent delegation and influencing skills

Meticulous organisational abilities

Excellent strategic thinking and critical reasoning

Job description

Company Description

Title: Innovation Manager

Location: London based (but regional travel required)

Salary: £55k

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re seeking a dynamic and commercially minded Innovation Manager to lead the evolution of our catering operations. This role will be pivotal in driving customer engagement, enhancing service standards, and optimising sales performance. The successful candidate will collaborate closely with cross-functional teams to deliver innovative solutions that elevate the overall customer experience

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a creative and innovative manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

Commercial Strategy & Sales Optimisation

• Drive the commercial focus of the catering operation, identifying opportunities for growth and innovation.

• Analyse performance data to inform strategic decisions and improve profitability.

• Develop and implement initiatives to optimise product offerings and pricing strategies.

Customer Engagement & Experience

• Work with operational teams to enhance customer engagement across all touchpoints.

• Lead initiatives that improve customer satisfaction and loyalty.

• Monitor market trends and customer feedback to inform service enhancements.

Service Standards & Training

• Collaborate with the People & Culture Manager to identify training needs and support the development of tailored programmes.

• Champion a culture of continuous improvement in service delivery.

• Ensure consistent implementation of service standards across all retail catering sites.

Innovation & Continuous Improvement

• Identify and implement innovative practices and technologies to improve operational efficiency and customer experience.

• Lead pilot projects and evaluate their impact before wider rollout.

• Foster a culture of creativity and experimentation within the team.

Stakeholder Collaboration

• Build strong relationships with internal stakeholders to align innovation initiatives with business goals.

• Communicate effectively across departments to ensure seamless execution of new ideas.

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.