Innkeeper's Collection Night Porter

MITCHELLS & BUTLERS PLC; Meriden; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Meriden is seeking a dedicated guest service team member. In this role, you will be the first point of contact for guests, ensuring a warm welcome and excellent service. You'll handle cleaning tasks, ensure safety protocols, and foster a friendly atmosphere. Ideal candidates will have a passion for guest care, strong communication skills, and professionalism under pressure. Flexible shifts and various benefits are offered.

Benefits

Flexible shifts

33% discount on dining

Financial toolkit (Wagestream)

Team socials

Free employee helpline

Qualifications

• Passion for delivering excellent guest experience.
• Ability to work in a team and handle pressure.
• Understanding of guest service standards.

Responsibilities

• Be the first point of contact for guests.
• Ensure a warm and friendly welcome.
• Handle cleaning tasks and ensure safety protocols.

Skills

Guest care

Verbal communication

Attention to detail

Professionalism under pressure

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE: Be the first point of contact when checking in late arrivals and walk-ins. You'll ensure a warm, friendly and genuine welcome. The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day. You'll ensure guest and business safety and security is top priority at all times. In the event of a fire, evacuating all guests and team from the business safely and quickly. You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

We're looking for someone who is passionate about guest care, has a can-do attitude, professionalism under pressure, a great eye for detail, and enjoys being an active member of a team. Excellent verbal communication and an understanding of what excellent guest service looks like are also essential.

We are a Disability Confident employer, which means we will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job.

Benefits

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.