Innkeeper's Collection Night Porter

Mitchells & Butlers PLC; Hythe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company is seeking a Night Porter to be the first point of contact for guests. The role involves ensuring a warm welcome, handling complaints, and maintaining guest safety. Candidates should be passionate about guest care and possess excellent communication skills. The position offers flexible shifts and various employee benefits, including discounts and holidays.

Benefits

Flexible shifts

33% dining discount

Wagestream financial toolkit

Employee support helpline

Pension and holiday benefits

Qualifications

• Strong focus on ensuring guest safety and comfort.
• Must enjoy teamwork and provide excellent guest service.

Responsibilities

• Welcome guests upon arrival and assist with check-ins.
• Handle guest complaints and inquiries effectively.
• Perform cleaning tasks as required.

Skills

Passionate about guest care

A can-do attitude

Professionalism under pressure

Great eye for detail

Excellent verbal communication

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• Ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
• Never a dull moment - fun, laughs and lifelong friends
• Team Socials – work hard, play hard

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you