Innkeeper's Collection Night Porter

Mitchells & Butlers PLC; Cramlington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Cramlington seeks a Night Porter to ensure an excellent guest experience. You will greet guests, manage safety protocols, and assist with inquiries. The ideal candidate is passionate about guest care and teamwork. Perks include flexible shifts, discounts, and pension benefits.

Benefits

33% discount across all brands

Wagestream financial toolkit

Pension

28 days paid holiday

High street shopping discounts

Free shares

Free employee helpline

Team socials

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure a warm, friendly welcome.
• Perform cleaning tasks in front of house and external areas.
• Ensure guest safety and security at all times.
• Evacuate guests in the event of a fire.
• Answer telephone inquiries and handle guest complaints.

Skills

Passionate about guest care

Can-do attitude

Professionalism under pressure

Great eye for detail

Enjoys being an active team member

Excellent verbal communication

Understanding of excellent guest service

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• Ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it
• Never a dull moment - fun, laughs and lifelong friends
• Team Socials – work hard, play hard

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you