Inn Keepers Collection Night Porter

MITCHELLS & BUTLERS PLC; Wales; On-site; GBP 20,000 - 24,000; Full time

Job summary

A hospitality management company in Wales is seeking enthusiastic team members who have a passion for guest service and thrive under pressure. You will be the first point of contact for guests, ensuring a welcoming environment and handling guest inquiries. Ideal candidates are detail-oriented team players. The position offers flexible shifts along with benefits such as discounts and a financial toolkit for pay access.

Benefits

33% dining discount

Flexible shifts

Wagestream financial toolkit

Team socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• Must have an understanding of what excellent guest service looks like.
• Disability confidence is preferred.
• Enjoys being an active member of a team.

Responsibilities

• First point of contact when checking in late arrivals.
• Ensure a warm and friendly welcome to guests.
• Carry out cleaning tasks within public areas and setup.
• Prioritize guest and business safety at all times.
• Handle telephone enquiries and guest complaints.

Skills

Passionate about guest care

Professionalism under pressure

Excellent verbal communication

Great eye for detail

Can-do attitude

Team collaboration

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• You'll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You'll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Requirements:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like
• Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Benefits:

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Team Socials - work hard, play hard!
• Pension
• 28 days paid holiday
• High-street shopping discounts
• Free shares
• Free employee helpline- to support you with whatever life throws at you