Injury Claims Handler

NFU Mutual; West of England; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary up to £36,000

Annual bonus up to 10%

Pension scheme up to 20%

25 days annual leave

Family friendly policy

Discounts on NFU Mutual policies

Job summary

NFU Mutual in Bristol is recruiting an Injury Claims Handler to investigate and settle injury claims within authority and policy guidelines. You will compile information, liaise with policyholders, agents and third parties, and ensure facts are established to deliver fair outcomes and excellent customer service.

You will mentor colleagues on complex claims, review files, and may deputise for team leaders. A track record in Public Liability and Employers Liability claims, strong negotiation, and

Qualifications

• Strong negotiation skills to drive settlement.
• Ability to implement strategy and identify process improvements to settle claims effectively.
• Excellent written and verbal communication skills to progress claims.
• Experience coaching and mentoring others in complex claims is desirable.

Responsibilities

• Investigate and negotiate settlement of injury claims within authority and policies.
• Compile, process and record information; liaise with agents, policyholders and third parties.
• Provide feedback on claims files, revise estimates, and support decision making.
• May deputise for Team Leaders and Senior Technicians as required.

Skills

Negotiation

Communication

Time management

Coaching

Job description

Job details# Injury Claims HandlerRegion: South WestLocation: BristolContract type: PermanentReference number: CSDI04583Working pattern: Full-timeSalary: CompetitiveClosing date: 16th November 2026Apply now## Injury Claims Handler* Exciting development opportunity within the Injury Claims department * Take the next step in your claims career * This is a hybrid role with 80% homeworking and 20% based in the Bristol office## About the roleAs an Injury Claims Handler, you’ll be investigating and negotiating settlement of injury claims, within your limits of authority and in accordance with policies and regulatory requirements, whilst preventing loss and fraud to deliver fair outcomes and a first-class customer service to our policyholders. You’ll compile, process and record information relating to potential claims, liaising with Agents, policyholders and third parties to ensure the facts of the claim are established in accordance with policies, regulatory requirements and SLAs. As a role model in the department, you’ll check and provide feedback on claims files and processes, revising estimates as required, to ensure a proactive and consistent approach. You’ll also coach and guide your colleagues on more technical and complex claims, handling some referrals to improve the knowledge of less experienced team members and support effective decision making. You may also deputise for Team Leaders and Senior Technicians as required.## About youYou’re an accomplished Injury Claims Handler with demonstrable experience of Public Liability and Employers Liability claims. You are able to confidently manage a portfolio of your own claims from end to end. You also have a track record of settling more complex and/or technical claims in an efficient manner. To join our team, you must also have. * Strong negotiation skills, with the ability to drive progression of claims to settlement, whilst getting the best for our customers* The ability to implement strategy and identify any potential process improvements to settle claims as effective as possible* Excellent written and verbal communication skills to progress claims* The ability to manage productive stakeholder relationships* Strong organisation skills and be able to manage your time successfully to deliver results* Experience of coaching and mentoring others and able to demonstrate active listening skills is desirable *At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.* *We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.* *We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.*## Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: * Salary - up to £36,000 depending on experience* Annual bonus (up to 10% of salary)* Contributory pension scheme, up to 20%, including your 8% contribution* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme* A Family Friendly policy that helps you balance your work and family responsibilities* Access to savings at High Street brands, travel and supermarkets* £20 contribution to a monthly gym membership – subject to T&Cs* Health and wellbeing plan - cashback for dentist, opticians, physio and more* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance* Employee Volunteering - volunteer in the community for one day each year* Mentoring opportunities to help you grow your career* Unlimited access to Refer a Friend £500 bonus scheme* Life Assurance cover of 4 x salary* Employee discounts of 15% on a range of NFU Mutual insurance policies.* Salary sacrifice employee car scheme - subject to eligibility## Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.Apply now## Bristol3rd & 4th Floor 10 Temple Back Bristol BS1 6FLVisit the Bristol office## Vacancy managed byJen IngramEmail me