Initial Assessment Co-ordinator/Team Secretary

Integrated Care System; Welwyn Garden City; On-site; GBP 28,000 - 32,000; Full time

Job summary

An Integrated Care System is looking for an Initial Assessment Co-ordinator/Team Secretary to enhance their community mental health services. The role requires exceptional organizational skills and the ability to maintain confidentiality while managing appointments and serving as the first point of contact for users. The successful candidate will work closely with the multidisciplinary team to ensure efficient service provision. This position offers a salary between £28,860 and £31,671 per year, pro rata, depending on experience.

Qualifications

• Good standard of English and numeracy.
• Experience as a Secretary/Administrator in a mental health environment.
• Advanced secretarial skills including audio and shorthand.

Responsibilities

• Lead in providing secretarial and administrative service to the team.
• Organization of appointments and managing a busy diary.
• Act as the first point of contact for service users.

Skills

Organization

Communication

Initiative

Confidentiality

Education

RSA III/NVQ 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Care notes

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Initial Assessment Co-ordinator/Team Secretary

The closing date is 05 August 2025

Come and Join Our Community Mental Health Service!

Band 4 Initial Assessment Coordinator/Team Secretary

We have an opportunity for an experienced Team Initial Assessment Coordinator / Secretary to join us in delivering high quality community mental health care within the East of Hertfordshire.

As a Team Initial Assessment Coordinator / Secretary you will lead in the provision of a comprehensive, professional, effective secretarial administrative role focusing on the co-ordination of initial assessments and overseeing the process within a given time frame. You will work closely with the Multidisciplinary team.

Please be aware that this role in not eligible for Sponsorship.

Main duties of the job

You will lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the Team. To take a lead within the admin team for Data Quality.

You will be the first point of reference and as such must display a considerable degree of initiative, possess mature judgement, and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues, and visitors.

You will be required to work independently using initiative and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.

The post is managed rather than supervised.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Our Trust values are:Welcoming. Kind. Positive. Respectful. Professional.These values are at the core of who we are, everything we do, and how we do it!Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Job responsibilities

The Older Adult Community team is a dynamic, fast paced service. We are looking for someone who can use their initiative, possess mature judgement, and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.

This role is pivotal to the service provision as it is often the first point of contact for people who want to access the service.

You will be skilled in organisation of appointments, making sure that we offer appointments adhering to statutory time scales.

You will be able to record accurate and timely records of meetings.

You will be able to work with clinicians to make sure that paperwork is completed in accordance with guidelines.

You will be flexible as the post is continually developing in order to meet the ever changing demands and needs of the service.

For a more detailed Person and Job Description please read attached

Person Specification

Qualifications

• oGood standard of English.
• oNumerate.
• oExperience as a Secretary/Administrator.
• oExperience in a mental health environment or NHS.
• oKnowledge of terms used by Mental Health in their day to day working. RSA III/NVQ 3 or equivalent.
• oAdvanced keyboard skills.
• oTrained and experienced at intermediate level in a range of software packages, Word, Excel, and PowerPoint.
• oGood working knowledge of email and internet.
• oProficient knowledge of care notes.
• oAdvanced secretarial skills such as audio and shorthand.

Experience

• oEvidence of the ability to organise and plan complex events, such as training sessions and the therapy groups.
• oThe ability to organise and prioritise own workload within any specified guidelines where guidance is not readily available, but at set intervals.
• oProficient in diary management co-ordinating appointments to ensure best use of Managers' time.
• oExperience of transcribing formal minutes of meetings.
• oExperience of supervising and training others.
• oIndependent/lone working and team working skills.
• oExperience of adapting to change and managing work in a changing environment.
• oEvidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

£28,860 to £31,671 a yearper annum, pro rata (including 5% HCAS)