Infrastucture/Desktop Support Engineer - F/S

Harvey Nash Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Asset Management business is looking for a motivated Desktop Support Engineer for an initial 6-month contract with potential for extension. The role involves troubleshooting, user support, and maintaining software policies in a hybrid working environment.

Qualifications

• 3 to 10 years of IT support experience.
• Strong knowledge of desktop environments including Windows 7 and MS Office 2010.
• Experience with Microsoft Dynamics, Azure, CRM.

Responsibilities

• Liaise with Service Desk and User Community to provide resolutions.
• Troubleshoot hardware and software issues.
• Set up and configure new systems and hardware upgrades.

Skills

Troubleshooting

Communication

Teamwork

User Training

Change Management

Education

MCSA Windows 7/10

MCSE

MOS

ITIL Foundation

Job description

Desktop Support Engineer - Outside IR35 Available

A leading Asset Management business is looking to hire a motivated and versatile Desktop Support Engineer on an initial 6-month contract.

• Initial 6-month contract with potential to extend or convert to permanent
• £200 - £300 per day - OUTSIDE IR35
• Location: London
• Hybrid working: once to twice a week in the office

Your key accountabilities

• Liaise with Service Desk, Service Managers, International Technical teams, and User Community to provide resolutions and support
• Troubleshoot hardware and software issues
• Set up and configure new systems and hardware upgrades
• Maintain current environments and software policies
• Ensure Service Level Agreements are met and maintained
• Deliver high-quality support to the business community

Your skills and experience

• Ideally 3 to 10 years of IT support experience
• Strong knowledge of desktop environments including Windows 7 and MS Office 2010
• Knowledge of Windows 10 and Office365 is advantageous
• Good TCP/IP, RAS, SCCM knowledge is beneficial
• Experience with Microsoft Dynamics, Azure, CRM
• Ability to provide user training and support change management
• Understanding of Wyse Terminal, Citrix, Virtual Desktops
• Experience supporting mobile technology and applications
• Knowledge of Ricoh Printers and voice/network architectures
• Understanding of TCP/IP protocols, cabling, WAN/LAN architecture
• Knowledge of Avaya IP Telephony and Polycom Video Conferencing
• Industry-recognized qualifications such as MCSA Windows 7/10, MCSE, MOS
• Knowledge of Apple Desktop/Laptop/OSX is an advantage
• ITIL Foundation certification is a plus
• Ability to work under pressure, take ownership, and meet deadlines
• Excellent communication skills
• Flexible team player comfortable in a multinational environment