Infrastructure Technician

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the West Midlands is seeking an Infrastructure Technician to enhance their network and server infrastructure. This technical role requires excellent problem-solving skills and offers the chance to work with Cisco products, manage Office 365, and contribute to IT projects. If you're looking to further develop your IT expertise in a supportive environment, this position is ideal.

Qualifications

• Hands-on experience with Cisco switches and routers.
• Basic knowledge of switch patching and VLAN configuration.
• Experience with Microsoft Office 365 and Active Directory.

Responsibilities

• Provide 1st and 2nd line IT support for various issues.
• Assist with maintaining and troubleshooting Cisco networking equipment.
• Document network configurations and IT procedures.

Skills

Networking

IT Support

Troubleshooting

Windows environments

Microsoft Office 365

Cisco switches

Communication skills

Job description

Social network you want to login/join with:

Infrastructure Technician, west midlands

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Client:

Hays

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Up to £35,000

Your new role

We are looking for a technical and hands-on Infrastructure Technician to support our network and server infrastructure, ensuring seamless operation across the business. This role is ideal for someone with solid IT experience, looking to gain deeper exposure to networking, security, and infrastructure management.

Key Responsibilities

IT Support & Troubleshooting - Provide 1st and 2nd line support for hardware, software, and connectivity issues.

Network Administration - Assist with maintaining Cisco networking equipment, including switches, routers, and firewalls.

Switch Patching & Configuration - Support 3rd parties with patching and updates on network switches, ensuring correct VLAN assignments and connectivity.

Wireless & LAN Management - Support Wi-Fi networks, troubleshoot connectivity issues, and optimise performance across multiple sites.

System Administration - Assist with managing Microsoft Office 365, Active Directory, Intune, SharePoint and basic server tasks.

Monitoring & Security - Help monitor network traffic, identify potential security threats, and escalate critical issues as needed.

Backup & Disaster Recovery - Support and monitor 3rd party backup solutions, support disaster recovery planning, and ensure business continuity.

Documentation & Process Improvement - Document network configurations, IT procedures, and troubleshoot processes for future reference.

IT Projects & Upgrades - Support infrastructure projects, including network upgrades, system migrations, and process automation.

Required Skills & Experience

Hands-on experience with networking, including Cisco switches and routers.

Basic knowledge of switch patching, VLAN configuration, and access control lists (ACLs).

Experience with Microsoft Office 365, Active Directory, and Windows environments.

Strong problem-solving and troubleshooting abilities.

Excellent communication skills with a customer-focused approach.

Familiarity with firewall and security principles (desirable but not essential).

Exposure to Cisco Meraki or similar cloud-managed network solutions.

Knowledge of ITIL or other service management frameworks.

Understanding of basic server administration and virtualisation technologies.

Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Hyper-V management

An understanding of Azure cloud technologies

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