Infrastructure Technician

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 35,000; Full time

Job summary

A leading company in the field of recruitment is looking for an Infrastructure Technician based in Newcastle upon Tyne. This role involves providing crucial IT support and managing network infrastructure, making it ideal for those ready to deepen their technical expertise in networking and security. Candidates should have hands-on experience with Cisco technologies and a strong problem-solving capability, along with a focus on customer service.

Qualifications

• Hands-on experience with Cisco switches and routers.
• Basic knowledge of VLAN configuration and access control lists.
• Experience with Microsoft Office 365 and Windows environments.

Responsibilities

• Provide 1st and 2nd line IT support for hardware and software issues.
• Assist with maintaining Cisco networking equipment.
• Support and monitor backup solutions and disaster recovery plans.

Skills

Networking

Problem Solving

Customer Focus

IT Support

Communication

Tools

Cisco

Microsoft Office 365

Active Directory

Windows Server

Job description

Social network you want to login/join with:

Infrastructure Technician, newcastle-upon-tyne, tyne and wear

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Client:

Hays

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Up to £35,000

Your new role

We are looking for a technical and hands-on Infrastructure Technician to support our network and server infrastructure, ensuring seamless operation across the business. This role is ideal for someone with solid IT experience, looking to gain deeper exposure to networking, security, and infrastructure management.

Key Responsibilities

IT Support & Troubleshooting - Provide 1st and 2nd line support for hardware, software, and connectivity issues.

Network Administration - Assist with maintaining Cisco networking equipment, including switches, routers, and firewalls.

Switch Patching & Configuration - Support 3rd parties with patching and updates on network switches, ensuring correct VLAN assignments and connectivity.

Wireless & LAN Management - Support Wi-Fi networks, troubleshoot connectivity issues, and optimise performance across multiple sites.

System Administration - Assist with managing Microsoft Office 365, Active Directory, Intune, SharePoint and basic server tasks.

Monitoring & Security - Help monitor network traffic, identify potential security threats, and escalate critical issues as needed.

Backup & Disaster Recovery - Support and monitor 3rd party backup solutions, support disaster recovery planning, and ensure business continuity.

Documentation & Process Improvement - Document network configurations, IT procedures, and troubleshoot processes for future reference.

IT Projects & Upgrades - Support infrastructure projects, including network upgrades, system migrations, and process automation.

Required Skills & Experience

Hands-on experience with networking, including Cisco switches and routers.

Basic knowledge of switch patching, VLAN configuration, and access control lists (ACLs).

Experience with Microsoft Office 365, Active Directory, and Windows environments.

Strong problem-solving and troubleshooting abilities.

Excellent communication skills with a customer-focused approach.

Familiarity with firewall and security principles (desirable but not essential).

Exposure to Cisco Meraki or similar cloud-managed network solutions.

Knowledge of ITIL or other service management frameworks.

Understanding of basic server administration and virtualisation technologies.

Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Hyper-V management

An understanding of Azure cloud technologies

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk