Infrastructure Technical Lead

T Tech; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT consultancy in the UK seeks an experienced Infrastructure Engineer to provide expert support in a fast-growing environment. Responsibilities include resolving complex issues, managing IT infrastructure, and ensuring exceptional customer service. Ideal candidates should have 3+ years in IT support, strong technical skills, and relevant certifications. Competitive salary and flexible working options offered.

Benefits

Competitive salary

23 days' annual holiday

Flexible home working options

Training and development opportunities

Social events

Qualifications

• 3+ years in IT support, including at least 1 year with a service provider.
• Experience managing servers for organizations of 50+ users.
• ITIL environment experience required.

Responsibilities

• Act as a Tier 3-4 escalation point for IT issues.
• Manage system backups and disaster recovery plans.
• Ensure customers receive exceptional service.

Skills

Customer service

Problem-solving

Attention to detail

Communication skills

Change management

Education

Degree in a relevant subject

MCP Server or Enterprise Administrator qualification

MCSA or MCSE (Server)

Tools

Azure

VMware

FortiGate

Cisco devices

Microsoft Exchange 2016-2019

Job description

We're looking for an experienced Infrastructure Engineer to join our growing team.

This role involves providing expert-level support to resolve complex customer issues and proactively maintain IT infrastructure. You'll work closely with our Head of Technology to ensure our customers' systems are robust, reliable, and fit for purpose. If you thrive on problem-solving, have a strong technical background in server and cloud technologies, and want to work in a collaborative, forward-thinking environment, we'd love to hear from you.

What You'll Be Doing

Problem Resolution & Support

• Act as a Tier 3-4 escalation point for the Service Desk, diagnosing and resolving complex IT issues.
• Identify root causes of recurring problems and implement robust, long-term fixes.
• Improve design, implementation, and maintenance of client infrastructures, including cloud, servers, networks, and storage.
• Manage system backups, disaster recovery plans, and documentation of configurations.
• Work with vendors and assist in technology contract negotiations.

Customer Service & Operations

• Ensure customers receive exceptional service and are fully satisfied with outcomes.
• Monitor, manage, and enhance cloud platforms, ensuring performance, availability, and reliability meet contractual levels.
• Implement system management tools and processes to drive efficiency and automation.

Personal & Team Development

• Stay current with industry trends and technologies, achieving relevant certifications.
• Mentor and coach team members to enhance technical skills.

Qualifications (preferred but not essential):

• Degree in a relevant subject plus MCP Server or Enterprise Administrator qualification.
• MCSA or MCSE (Server).
• Azure, Office 365, and Windows 10/11 certifications.

Experience:

• 3+ years in IT support, including at least 1 year with a service provider.
• Managing servers for organizations of 50+ users.
• ITIL environment experience.
• Azure, VMware & vSphere (creating/implementing virtual servers).
• Networking experience with FortiGate or Cisco devices.
• Layer 3 networking and subnet routing.
• Microsoft Exchange 2016-2019 or Office 365 (migration/installation).

Skills & Qualities:

• Exceptional customer service and problem-solving skills.
• Strong attention to detail and quality focus.
• Excellent communication skills.
• Ability to work under pressure and manage multiple tasks.
• ITIL 4 Certified.
• Recent Microsoft (Office 365 and Azure), VMWARE or other professional certifications.
• Proven leadership and change management experience.

At T-Tech, we are a fast-growing IT consultancy, support, and cloud service provider in the UK, serving SMEs in the accountancy and professional services sectors. We focus on proactive service, responsive support, and helping our clients optimize operations through innovative IT solutions. Our core values include service centricity, teamwork, high standards, and agility, which guide us in delivering exceptional value to our clients.

We offer a competitive salary, 23 days' annual holiday plus public holidays and your birthday, a learning environment with opportunities for training and development, social events, a vibrant London office with flexible home working options, and excellent career progression opportunities.