Infrastructure Support Technician

Thrive Group; Blaenavon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established client in Torfaen is seeking an Infrastructure Support Technician. The role involves troubleshooting hardware and software issues, supporting end users, and managing backups. Ideal candidates will have excellent problem-solving and communication skills, along with GCSE-level English and Maths. Working hours are Mon-Thurs 08:00-16:30 and Fri 08:00-13:00.

Qualifications

• Must have excellent organizational skills.
• Ability to build good relationships with colleagues.
• Confident enough to be able to challenge processes.

Responsibilities

• Troubleshoot and resolve hardware, connection, printer and software issues.
• Check daily backups.
• Update network applications as required.
• Perform routine server monitoring and performance benchmarking.

Skills

Communication skills

Problem solving skills

Organizational skills

Time management

Self-motivation

Education

English and Maths at GCSE standard or equivalent

BTEC National Diploma in Computer Studies

NVQ Level 2 in IT Practitioners

Job description

Overview

Thrive Oldham are recruiting an Infrastructure Support Technician to join our well established client in the Torfaen area.

Job Description

We have an exciting new opportunity for an Infrastructure Support Technician, based at our Site in Torfaen South Wales. If you are looking to start a career in IT, and have excellent communication and problem solving skills, then this could be the role for you.

As an Infrastructure Support Technician, you will be working closely with the Infrastructure Support Engineer to provide support for end users and internal network infrastructure. On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you\'ll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

Responsibilities

• Troubleshoot and resolve hardware, connection, printer and software issues.
• Check daily backups.
• Update network applications as required.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Ensuring antivirus software is installed and up to date on all machines.
• Perform routine server monitoring and performance benchmarking.
• Monitor and remove viruses, spyware, and other non-authorised software.
• Document procedures where appropriate.
• Maintain disaster recovery documentation.
• Complete ad-hoc projects as requested.

Minimum Criteria

• English and Maths at GCSE standard or equivalent
• Excellent organisational skills.
• Ability to build good relationships with colleagues.
• Confident enough to be able to challenge processes.

Qualifications and Experience (desirable)

• BTEC National Diploma in Computer Studies
• NVQ Level 2 in IT Practitioners.

Personal Skills and Abilities (Must have)

• Ability to achieve deadlines and targets.
• Ability to work under own initiative.
• Excellent verbal and written communication skills.
• High self-motivation and determination to succeed.
• Excellent time management.

Mon-Thurs 08:00-16:30, Fri 08:00-13:00 (37/week)