Infrastructure Support/Technical Team Manager

ZipRecruiter; London; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an Infrastructure Support/Technical Team Manager to oversee a technical team in a hybrid work environment. The ideal candidate will possess strong leadership abilities, a solid technical background in infrastructure technologies, and a proven track record in people management. This role offers a competitive salary and a bonus structure, alongside extensive professional development opportunities.

Benefits

Private healthcare

Life assurance

Enhanced annual leave

Flexible working culture

Industry certifications supported

Qualifications

• Proven experience in leading technical teams and managing performance reviews.
• Strong communication skills for reporting to senior stakeholders.
• Solid understanding of infrastructure technologies including Windows OS and Active Directory.

Responsibilities

• Lead and manage a technical support team within a security-focused environment.
• Deliver critical technology services and enhance workflows.
• Support team development and provide training on industry certifications.

Skills

People Management

Communication

Technical Proficiency

Process Improvement

Education

ITIL v4 Certification

Tools

Microsoft Technologies

VMware

Cisco

Juniper

Linux

Job description

Job Description

Infrastructure Support/Technical Team Manager

£40,000 - 48,000 GBP + 5% bonus

Hybrid WORKING

Location: United Kingdom (Greater London)

Type: Permanent

Infrastructure Support Team Manager

Hybrid / Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity

Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity to join one of the UK's leading Managed Service Providers, delivering critical technology services to customers in the UK defence sector.

We're looking for someone who brings a people-first mindset, strong technical grounding across infrastructure technologies, and the confidence to lead high-performing teams in a dynamic, secure environment.

What's in it for you?

• Salary: Up to £48,000 depending on experience
• Bonus: Annual 5% performance bonus
• Benefits: Private healthcare, life assurance, enhanced annual leave, and more
• Development: Industry certifications supported from day one (e.g., ITIL), with a clear path for progression
• Work-life balance: Family-first culture, flexible hybrid working, no on-call duties
• Hours: Monday to Friday, 37-hour working week

Who we're looking for:

• Proven people manager: You've successfully led technical teams, carried out performance reviews, and driven workflow improvements
• Strong communicator: Able to generate and present clear reports to senior stakeholders, with an eye for spotting areas of growth or process enhancement
• Technically proficient: Solid understanding of Microsoft technologies - Windows OS, Windows Server, Active Directory, Exchange; exposure to virtualisation - VMware or equivalent; experience working with network devices - Cisco and/or Juniper; knowledge of Linux is a plus
• Certifications: ITIL v4 certification is desirable (or a willingness to gain this - fully sponsored by the company)
• Security Clearance: Active SC clearance required (or eligible to obtain) due to the nature of clients supported

About the Organisation:

You'll be joining a world-class Managed Service Provider with a strong reputation for delivering excellence across the defence, government, and enterprise sectors. You'll work with intelligent, supportive colleagues and have access to best-in-class tools and training to do your job at the highest level.

This is more than just a team management role - it's a career platform. You'll be trusted to lead, grow, and deliver within a business that invests in your long-term development.

Interested?

If you're ready to step into a strategic leadership role with genuine impact - we'd love to hear from you.

Reference: AMC/TRO/TTM#throTPBN1_UKTJ