Infrastructure Support Engineer

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A governmental organization in Manchester is seeking an Infrastructure Support Engineer to provide daily support for on-premise and cloud infrastructure. The role requires a keen eye for detail and the ability to manage multiple tasks in a customer-focused environment. This position offers rewarding professional challenges within a small, dynamic team.

Qualifications

• Experience with on-premise and cloud infrastructure support.
• Ability to manage multiple urgent tasks.
• Strong organisational skills in a customer-focused environment.

Responsibilities

• Provide day-to-day support for IT infrastructure components.
• Ensure compliance and performance of systems.
• Work closely with business colleagues to deliver high-quality service.

Skills

Customer service

Attention to detail

Problem-solving

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

This is an exciting opportunity to join the PHSO’s IT Solution Services as an Infrastructure Support Engineer, based in Manchester. The Solution Services team aims to create an environment where we provide an excellent service to our business colleagues, we are a small, dynamic and flexible team, we work together to provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.

The Infrastructure Support Engineer’s main role will be to provide day to day support and development of both the organisations on-premise and cloud infrastructure components, ensuring they are robust, compliant and performant.

The successful candidate will be a well-organised individual with a keen eye for detail, a strategic approach to diary management and accustomed to providing a high standard of service in a customer focused environment. The role offers the opportunity for professional challenge and stimulus, rewarding the post holder with stretching and wide-ranging experience.

How to apply

Please submit your CV and supporting statement by 10am on the 17th of February

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