Infrastructure Support Engineer

ZipRecruiter; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Bristol is seeking an Infrastructure Support Engineer to act as a 3rd line escalation point. The role involves troubleshooting Azure, O365, and core networking issues while collaborating with junior engineers. The ideal candidate has strong hands-on experience and is team-oriented. This is a hybrid position requiring on-site presence 2 days a week, with a contract rate of £400–£450 per day.

Qualifications

• Strong hands-on experience with Azure, O365, and core networking principles.
• Proven track record in IT infrastructure or 3rd line support roles.
• Comfortable owning escalations and guiding more junior engineers.
• Experience with ERP systems (e.g., NetSuite) is a plus, not a must.
• Team-oriented and culturally aware — part of a tight-knit group.
• Adaptable, proactive, and solutions-focused.

Responsibilities

• Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues.
• Collaborate with junior permanent engineers.
• Support BAU activities across cloud infrastructure and on-prem networking systems.
• Troubleshoot and maintain enterprise tooling with exposure to ERP.
• Assist in the transition toward a cloud-first operating model.
• Identify and resolve issues proactively across the IT stack.
• Maintain documentation and contribute to knowledge sharing.

Skills

Hands-on experience with Azure

Hands-on experience with O365

Core networking principles

Experience with ERP systems

Team-oriented

Adaptable and proactive

Job description

Job DescriptionInfrastructure Support Engineer | Azure | O365 | Networking | Cloud-First
3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-Based

SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring an Infrastructure Support Engineer to serve as a technical escalation point, working closely with two junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems.
This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate.

Key Responsibilities:

• Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues




• Collaborate with junior permanent engineers




• Support BAU activities across cloud infrastructure and on-prem networking systems




• Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP




• Assist in the transition toward a modern, cloud-first operating model




• Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud




• Maintain documentation and contribute to knowledge sharing within the team

Ideal Candidate Profile:

• Strong hands-on experience with Azure, O365, and core networking principles




• Proven track record in IT infrastructure or 3rd line support roles




• Comfortable owning escalations and guiding more junior engineers




• Experience with ERP systems (e.g. NetSuite) is a plus, not a must




• Team-oriented and culturally aware — you’ll be part of a tight-knit group




• Adaptable, proactive, and solutions-focused




• Based within commutable distance to Bristol (on-site 2 days/week)

The Details:

• Rate: £400–£450/day




• Outside IR35




• Duration: 3 months initial (extensions likely)




• Location: Hybrid – 2 days/week on-site in Bristol




• Join a collaborative, forward-thinking team making tangible IT improvements

If you’re an experienced support engineer who loves solving problems and making teams better — apply now for immediate consideration.