Infrastructure Support Analyst - Perm £50k - Investment Banking

Lorien; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent investment bank is looking for an Infrastructure Support Analyst to troubleshoot hardware, software, and network issues. The role involves maintaining key applications and providing end-user support in a dynamic environment, ideal for someone with strong technical expertise and a proactive approach.

Qualifications

• Proven experience as a desktop support (minimum 3 years).
• Strong knowledge of Windows 11, MS 365, VDI, and Citrix.
• Comfortable providing out-of-hours support as needed.

Responsibilities

• Provide technical support for end-users troubleshooting hardware and software issues.
• Maintain Windows 11 and MS 365 applications to ensure smooth operations.
• Interact with end-users in person, over the phone, and remotely.

Skills

Desktop operating systems

Hardware troubleshooting

Software troubleshooting

Endpoint security knowledge

Stakeholder engagement

Proactive problem-solving

Job description

Job Type

Permanent

Location

City of London, London

Job Ref

BBBH164427_1751557021

Date Added

July 3rd, 2025

Consultant

Heather Thompson

An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals.

Working closely with the support team, you will maintain Windows 11 and MS 365 applications and security software to ensure smooth trading operations.

Location: 5 days onsite in the City of London (Weekly shift rotation between 6:30 am-6 pm).

We will only be considering applications with a notice period of 1month or less. Due to the urgency of this hire.

Requirements:

• Proven experience as a desktop support (minimum 3years)
• Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix)
• Familiarity with endpoint security software and antivirus firewalls
• Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely
• Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations
• Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement

If you are interested in this exciting opportunity where you will be exposed to different elements of infrastructure support and be embedded within a small-medium investment bank, where it's a collaborative and non-siloed environment.

Please get in touch with an up-to-date CV to start the conversation.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.