Infrastructure Support Analyst

ZipRecruiter; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading investment bank is seeking an Infrastructure Support Analyst to join their team in London. The role includes providing technical support for end-users while ensuring system operations run smoothly. Candidates are expected to have a strong background in desktop support, familiarity with various operating systems, and a proactive approach to problem-solving. Interested applicants should have an up-to-date CV ready to discuss this exciting opportunity.

Qualifications

• Minimum 3 years experience in desktop support.
• Strong knowledge of Windows 11 and MS 365.
• Familiarity with endpoint security software.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Maintain Windows 11 and MS 365 applications.
• Propose solutions for troubleshooting trends.

Skills

Technical support

Desktop operating systems

Hardware knowledge

Software knowledge

Customer service

Problem solving

Tools

Windows 11

MS 365

VDI

Citrix

Exchange Online

Job description

Job Description

Infrastructure Support Analyst - PERM £50K + Bonus - Investment Banking

An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals.

Working closely with the support team, you will maintain Windows 11 and MS 365 applications and security software to ensure smooth trading operations.

Salary: £50,000 + bonus

Location: 5 days onsite in the City of London (Weekly shift rotation between 6:30 am-6 pm).

We will only be considering applications with a notice period of 1month or less. Due to the urgency of this hire.

Requirements:

• Proven experience as a desktop support (minimum 3years)
• Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix)
• Familiarity with endpoint security software and antivirus firewalls
• Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely
• Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations
• Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement

If you are interested in this exciting opportunity where you will be exposed to different elements of infrastructure support and be embedded within a small-medium investment bank, where it's a collaborative and non-siloed environment.

Please get in touch with an up-to-date CV to start the conversation.