Infrastructure Operations Engineer

ZipRecruiter; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Warner Bros. Discovery is looking for an Infrastructure Operations Engineer to manage Voice and Data Infrastructure services. This role involves overseeing communication systems, supporting project coordination, and ensuring the operational readiness of technical environments. Ideal candidates will have strong problem resolution skills and experience in customer service within a technical field.

Qualifications

• Experience in a managed service environment.
• Experience in a customer service-oriented role.
• Intermediate skills in MS Office applications.

Responsibilities

• Manage on-premise communication closets, cabling, and data centers.
• Coordinate with third parties on project work.
• Assist in documentation for assets and services.
• Support AV and VC equipment in meeting rooms.

Skills

Problem Resolution

Customer Service

Communication

Organization

Flexibility

Tools

MS Office

Job description

Job Description

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job:

The Infrastructure Operations Engineer is responsible for supporting the Sr. Infrastructure Operations Engineer with the end-to-end delivery of Voice and Data Infrastructure services in support of WarnerMedia production and associated business operations, located within WarnerMedia production locations, core campuses as well as global offices and remote temporary locations.

In this position, you will work closely with the Sr. Infrastructure Operations Engineer, WarnerMedia’s Technology and Operations groups to ensure that the network and telephony infrastructure needs are fully addressed, from inception to requirement gathering, delivery, and ongoing support. The Infrastructure Operations Engineer will also support working alongside third parties and partners to ensure work is performed according to budgets and schedules, while meeting quality and business agility needs.

This full-time support position requires a candidate who is confident in communicating effectively with senior management and diverse teams, is flexible, proactive, efficient, organized, and able to work using their own initiative. Additionally, the ability to manage multiple projects and initiatives from various individuals and to stay one step ahead is essential.

What will you be doing?

• Management of on-premise communication closets, cabling, and data centers. Support day-to-day operational and support activities of desktop computing, workstations, and workplace support services.

• Coordination of third parties during project work or service outages, including root cause analysis.

• Assist in the collation of accurate asset, billing, and service-related documentation.

• Provide support to AV and VC equipment in meeting rooms and spaces.

• Proactive checks of meeting rooms.

• Support for meeting room setup and troubleshooting.

To contribute effectively, you should have a mixture of the following experience:

• Experience working within a managed service environment.

• Experience working within a technical environment.

• Extensive experience in problem resolution.

• Experience in a customer service-oriented environment.

• Intermediate MS Office skills (Outlook, Word, Excel).

• Experience in the media sector, preferably in film/television production.

• Experience working within studio environments and related financial models.

Onsite Working - This role requires working at the designated location, with possible changes based on business needs.

How We Get Things Done…

Our guiding principles are central to our operations. Find them at www.wbd.com/guiding-principles. We look forward to discussing how these principles influence our work during your interview.

Championing at WBD

Warner Bros. Discovery values a diverse workforce and is committed to equal opportunity employment. If you need adjustments during the application or recruitment process, please visit our accessibility page for instructions.

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