Infrastructure Maintenance Protection Co-ordinator

Network Rail Limited; London; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading company in infrastructure seeks an Infrastructure Maintenance Protection Co-ordinator to manage stakeholder communications and ensure compliance with policies and standards. This role involves maintaining the reputation of the organization while overseeing public and environmental concerns. Ideal candidates will possess strong interpersonal skills, a solid educational background, and experience in customer relationship management.

Qualifications

• In-depth understanding of corporate policy regarding public complaints.
• Proven track record in customer relationship management.
• Knowledge of Network Rail Standards and operational railway environment.

Responsibilities

• Manage interface with stakeholders to resolve public complaints.
• Provide safety advice to ensure compliance with policies.
• Manage Third Party cost recovery against Network Rail.

Skills

Problem Solving

Interpersonal Skills

Communication

Influencing

Organisational Skills

Education

HND/HNC or equivalent

Job description

Infrastructure Maintenance Protection Co-ordinator

Location

Department Name

CP SID MW Director, Indirect (870079) G1

About Network Rail

Southern Renewal Enterprise:

The Southern Renewals Enterprise (SRE) is accountable for the Southern Regions renewals programme (CP7 & CP8) and through collective expertise will develop, mobilise and deliver a £9 billion programme between 2024 – 2034.

The Southern integrated Delivery (SID) which forms part of the SRE is a fully integrated commercial partnership between AtkinsRéalis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail and through our collective strength, capability and knowledge we will own and deliver the renewals programme. Together we achieve and share in success.

Brief Description

Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.

About the role (External)

Key Accountabilities:

1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.

2. Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.

3. Manage environmental issues to maintain compliance with environmental legislation.

4. Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.

5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.

6. Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.

7. Manage the expectation of our neighbours to protect the reputation of Network Rail.

Job Skills, Experience and Qualifications:

· Qualified to HND/HNC level or equivalent experience

· In depth understanding of corporate policy regarding dealing with public complaints

· Proven successful track record in customer relationship management

· Able to demonstrate highly developed problem solving skills

· Able to demonstrate excellent interpersonal, influencing, communication and organisation skills

· Proven ability in influencing internal & external stakeholders

· Detailed knowledge of Network Rail Standards

· Good knowledge of the Statutory Railway Notices; including by-laws

Knowledge of operational railway environment

Experience of Outside Parties Work

Detailed knowledge of functional disciplines including maintenance and operations

How to apply (External)

Salary: Band 4B ( £35,582 - £40,830) plus a Location Allowance of £3,270.

Closing date: 13 June 2025. - Late applications will not be accepted.

Clickapply nowto apply.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates who have not been offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

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