Infrastructure IT Support - Salesforce (Chinese Speaker)

Robert Walters UK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global service provider in travel services seeks a Technical Support Engineer in London. This hybrid role involves infrastructure support and Salesforce administration, acting as a liaison for development teams globally. Candidates should have experience with AWS or Azure, network management, and be fluent in English and Mandarin/Cantonese. Join a dynamic team ensuring robust technical support across operations.

Qualifications

• Hands-on experience with AWS or Azure operational support.
• Experience managing network support including firewall and WAF.
• Salesforce administration and configuration experience.

Responsibilities

• Act as a bridge between the development team in China and the UK tech team.
• Monitor error logs and identify root causes.
• Troubleshoot system/service issues affecting customers.

Skills

AWS or Azure operational support

Network support including firewall and WAF management

Salesforce administration and configuration

Infrastructure, system, Linux, and cloud operation support

Fluent in English and Mandarin/Cantonese

Tools

JIRA

Job description

Save job

My client is a leading global service provider in the airport and travel services sector, connecting millions of users to lounges, dining, and travel-related benefits worldwide. As the business continues to grow, we are looking for a Technical Support Engineer with an infrastructure background and Salesforce administration experience to join our dynamic team and ensure robust technical support across global operations.

About the job:

This is a hybrid role combining infrastructure, system and network support with Salesforce platform administration. You will play a key role in maintaining system integrity, assisting users, and enhancing the performance and adoption of internal tools, supporting teams across multiple regions.

What you'll do:

• Act as a bridge between development team in China, technology team and account management team in the UK, and work with the global team across the globe
• Work with the team to handle daily incident calls/emails and system outages.
• Provide incident reports and updates to stakeholders.
• Monitor error logs and identify root causes.
• Create/manage incident tickets in JIRA.
• Troubleshoot system/service issues affecting customers.
• Document standard operation procedures in English.
• Apply urgent fixes based on standard procedures.
• Defer non-critical issues to the next day.

What you'll bring:

• Hands-on experience with AWS or Azure operational support
• Network support experience, including firewall and WAF (Web Application Firewall) management.
• Salesforce administration and configuration experience.
• Strong experience with infrastructure, system, Linux and cloud operation support
• Fluent in English and Mandarin/Cantonese to work with their development team in China and the rest of tech team across UK and Europe

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: Permanent

Focus: IT Support

Industry: Travel and Tourism