Infrastructure, Government and Healthcare Customer Consulting Director

TN United Kingdom; London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Consulting Director to lead transformation initiatives in the Government and Healthcare sectors. This role is pivotal in driving business development, managing complex projects, and mentoring diverse teams. The ideal candidate will possess strong leadership skills and a proven track record in digital transformation. With a focus on customer-centric solutions, you'll engage with C-suite executives and influence market strategies. The company promotes a flexible working environment, ensuring a balance between professional growth and personal well-being.

Benefits

Flexible working options

Training and development

Supportive environment

Work-life balance arrangements

Qualifications

• Experience in transformation consulting within System Integrators or Big 4.
• Proven leadership of large, multi-disciplinary teams.

Responsibilities

• Lead customer business development activities and maintain client relationships.
• Manage large transformation programs and ensure quality deliverables.

Skills

Business Development

Digital Transformation

Customer Experience

Leadership

Risk Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

ServiceNow

Microsoft Dynamics

Job description

Job Description: Infrastructure, Government and Healthcare Customer Consulting Director, London

Client: KPMG

Location: London, United Kingdom

Job Reference: be33e74de28f

Posted: 26.04.2025

Expiry Date: 10.06.2025

The Role

As part of the Customer & Operations Advisory team in the UK, this role within the IGH sector involves:

1. Business Development: Leading customer business development activities, developing proposals, marketing in the public sector, and maintaining relationships internally and with clients.
2. Engagement Delivery: Managing large, complex transformation programs, overseeing digital solutions, and ensuring quality of deliverables.
3. People Development: Leading multi-disciplinary teams, mentoring, coaching, and skills transfer.
4. Practice Development: Developing skills in customer and digital consulting to scale the business.
5. Risk Management: Identifying and managing project risks, ensuring compliance with firm frameworks.

The role is flexible in location with travel required. KPMG currently supports hybrid working models.

The Person

The ideal candidate will have experience in selling and delivering professional services, particularly in transformation consulting within organizations such as System Integrators, Big 4, digital agencies, or boutique providers. Requirements include:

• Senior-level credibility and confidence in building relationships with leadership.
• Experience engaging with C-suite executives on topics like digital transformation and customer experience.
• Proven leadership of large, multi-disciplinary teams.
• Ability to coach and develop team members.
• Thought leadership and market influence.
• Sales experience with a target of approximately £1.5m revenue annually.

Technical expertise should include:

• Deep capability in areas like Digital Transformation, Customer Experience, CRM, or Customer Centric Operating Models.
• Industry knowledge in sectors such as Infrastructure, Government, Healthcare, or Higher Education.
• Interest and experience with Customer Engagement technologies like Salesforce, ServiceNow, and Microsoft Dynamics.
• Experience with large-scale transformation, customer journey design, and digital innovation.
• Skills in Target Operating Model design, process re-engineering, and digital channel migration.

Attributes include adaptability, collaborative approach, execution focus, and a proven track record of delivering measurable value.

KPMG ‘Our Deal’

KPMG offers flexible working options, training, development, and a supportive environment to help you achieve your career goals. We value work-life balance through flexible arrangements, part-time roles, and support for individual needs.