Infrastructure Engineer - London, United Kingdom

ZipRecruiter; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Infrastructure Engineer to enhance their IT network and infrastructure services. In this pivotal role, you will ensure the operational efficiency of IT systems while developing robust solutions that meet business needs. You will be responsible for maintaining security, managing infrastructure resources, and collaborating with various stakeholders to define standards and procedures. This position offers the opportunity to work in a dynamic environment where your expertise will directly contribute to the organization's success. Join a forward-thinking team that values innovation and customer service excellence.

Qualifications

• 5+ years in Microsoft Server infrastructure operational support.
• Strong skills in administration of on-premises and cloud platforms.

Responsibilities

• Monitor and maintain the security of the company's infrastructure.
• Develop and oversee procedures for infrastructure administration.

Skills

Customer Service

Microsoft Server Infrastructure

Active Directory

VMware Management

Troubleshooting

Cisco Meraki Administration

Change Management

Incident Management

Tools

Microsoft 365

SQL Server

Exchange Server

IIS

SANs

Job description

Job Description

Infrastructure Engineer - London, United Kingdom

JOB DESCRIPTION

Effectively runs and develops the IT network and infrastructure services in support of the strategic and operational business requirements. To ensure on a day-to-day basis the IT requirements of the Company are efficiently and effectively met and all IT systems are fully functional at all times.

Main Responsibilities:

1. Monitor & maintain the security of the Company's infrastructure and IT resources.
2. Monitor & maintain the Company's infrastructure and IT resources ensuring agreed SLA's are met. This includes network equipment and services, servers, network storage devices, backup devices, network communications equipment.
3. Aid in the delivery of robust, efficient and professional IT solutions to the business.
4. Create and maintain documentation of systems, maps, procedures, user and technical information.
5. Define and maintain priorities for maintenance and analysis of entire infrastructure systems inclusive of LANs, WANs, and wireless implementations.
6. Develop, execute and oversee procedures, policies and related training plans for infrastructure administration.
7. Maintain IT Disaster Recovery Strategy for the organization.
8. Define software and hardware standards in collaboration with stakeholders and owners.
9. Report and prepare strategies to maintain hardware/software infrastructure.
10. Ensure the IT Asset Management Inventory and associated documentation is kept up-to-date and current.
11. Liaise with outsourcers, vendors and contractors for infrastructure-specific products and services.
12. Actively learn and develop to stay up to date with developments in areas of expertise and to meet the changing needs of the job.
13. Encourage and support the development of other members of the team and the organization.
14. Ensure compliance with the company's policies, procedures and contract of employment.
15. Undertake any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the company.

About You:

• Good interpersonal skills which are required when liaising with business users.
• An ability to remain composed when working in difficult situations, and to be proactive in leading the team toward resolutions.
• Strong leadership, coaching and delegation skills.
• The position will involve dealing with all levels of Management so good verbal and written communication skills are essential.
• Takes pride in providing excellent customer service.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly ways.
• Experience of working in a team-oriented, collaborative environment.

Skills/Experience:

• Strong customer service experience.
• 5+ years specializing in Microsoft Server infrastructure operational support.
• Strong skills in administration of on-premises and cloud platforms, specifically: Active Directory-based Hybrid network including: DFS, DHCP, DNS, Exchange Server, SQL Server, IIS, Microsoft 365 including: Teams, SharePoint, Entra Endpoint Manager / Intune, Security and Compliance Centres.
• Excellent troubleshooting & diagnostic skills, including the ability to work well under pressure and follow investigations through to logical conclusions.
• Knowledge of Microsoft best practices for security configurations (policies including certificate management).
• Proven track record of migrations, both on-premises and to the cloud.
• VMware Cluster management, VMware Horizon management, Server Patching and Intune patch management.
• Backup and recovery Solutions, Experienced with SANs.
• Experience of working with networking, servers, software application management and support.
• Cisco Meraki administration.
• Change management - adhering to correct procedures to ensure that any changes are carried out successfully.
• Problem management & incident management - liaising with relevant parties to achieve a resolution.

Company Overview:

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries ("Newmark"), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark's comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies.

Combining the platform's global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ended December 31, 2023, Newmark generated revenues of approximately $2.5 billion. As of March 31, 2024, Newmark's company-owned offices, together with its business partners, operated from approximately 170 offices with 7,600 professionals around the world.

To learn more, visit nmrk.com or follow @newmark.